Worst living experience

I have been a client with Rize in 2020. At the beginning of our contract, the service was great - my agent Lenn even asked that I leave a good review. However, the service was only good before signing the contract, after that, it was the worst experience ever. For instance were living in a flat with a broken bath tap which resulted in us being unable to use the bath tub. Our agent never responded to my messages, ignored my calls and emails too when I requested to speak to him. He had endless excuses, claiming that his laptop crashed and he lost all emails I had been sending, he also said he had a lot of work to do but never attended to me. He never returned my calls too. The only time he spoke to me was when he needed something from me like arranging a viewing for a new client. His bosses have never attempted to intervene. These issues continued until the end of our term. On top of everything, money that was never agreed on was deducted from our deposit.

I would never recommend Rize because of its horrific customer service, they are disorganized, dishonest and clearly impossible to get a hold of, even as an existing client.