Terrible service and management

Highly ****ed off with RJ in Hemingways. I make a booking reserving the place from 12:00 to 16:00 for a kids birthday party. The waiter forces us to order drinks and meal immediately stating that parties are two hours only. That 99 package consists of a meal, popcorn, candy floss amongst other things and they expect kids to finish all of this within two hours. The manager/owner then comes in acting cheeky with an attitude saying that she didn’t hear me say 12:00 to 16:00 for the reservation and emphasis on the two hours. Are they saying that a person must not book and just pitch up or else you’re restricted to two hours when you book?! Terrible service and I see it with the other reviews here that not only do they provide bad service, they provide bad food too.