Worst Service Ever

I wish I would not even rate you a 1, your service has been terrible from day one, forcing me into accepting a debit order, FNB has other external debt collectors and they gladly accept EFT payments of which you said they don’t, you debited my account on the 16th of Jan without my permission, you said you’ll process a refund and this never happened, today on the 26th of Jan you debit my account, I did not give you permission to debit my account, I call and you don’t even recognise my problem as urgent, still waiting for your consultant to call me since 15:25pm. Please urgently refund me and stop the debit order, I will going forward do manual payments.