DK
Dolores K
Active since Jul 2018
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Worst Service Ever, My complaint remains unresolved!
Reference 7081527NF, I am really out of words, this complaint was lodged last week Friday, even after receiving all my documents showing that I was debited twice in the month of January 2026, after the 5 business days that you stipulated,my refund has not been processed, kindly process my refund as a matter of urgency please. I don’t think it should take long to do that.
56 replies
3 months ago
Worst Service Ever
I wish I would not even rate you a 1, your service has been terrible from day one, forcing me into accepting a debit order, FNB has other external debt collectors and they gladly accept EFT payments of which you said they don’t, you debited my account on the 16th of Jan without my permission, you said you’ll process a refund and this never happened, today on the 26th of Jan you debit my account, I did not give you permission to debit my account, I call and you don’t even recognise my problem as urgent, still waiting for your consultant to call me since 15:25pm. Please urgently refund me and stop the debit order, I will going forward do manual payments.
0 replies
3 months ago
Terrible Service from your external Debt Collectors
Hi FNB, I am beyond furious, you handed my account over to your external debt collectors after just missing one payment on my credit card, RL Daly has debited my account twice in one month, on the 16th of Jan and 26th Jan, I didn’t accept the Debi check for the debit order to go off my account on the 26th, I also do not get paid on the 16th of Jan, when I call them no one can assist, I also tried calling FNB but keep getting transferred from one department to another. Please urgently refund me and please immediately stop the debit order, I will gladly make EFT payments. RL Daly has harassed me from inception and forced me to accept their Debi check. This totally unacceptable.
56 replies
17 months ago
Terrible Service - *******
Good Day If I had an option, I would rate you guys a zero, your service is pathetic and your agents are lazy, they don’t know how resolve issues. I am being charged R***** every day and this showing as A PPP levy, I am new owner and haven’t fully moved in, only go to my place to check if all is in order, I did not recharge my account for a month and two weeks, if this is a prepaid meter, how do I get charged R***** daily, my statement is full of those charges and they now accumulate to R2000, the management agent Vhumbanani called and emailed you to rectify this but the charges still remain on my bill. I don’t know anyone that gets charged daily for not buying prepaid electricity, this is day light *******. The people working there can’t even tell me what an A PPP levy is? How is that possible when it’s the only thing reflecting on my statement, I will make you trend and get you investigated. I would appreciate if this is resolved urgently.
0 replies
24 months ago
NEGLIGENCE AND TERRIBLE SERVICE VW SOWETO
I have sent an email in the morning regarding the terrible service I have received and no one has taken the courtesy to contact me with a way forward. I am travelling with a car with missing items and that is not right, this was not a free service and I demand that you refund me so I can take my car to a reliable VW near me.
0 replies
29 months ago
Old Mutual Investment Service is Pathetic
Good Day Old Mutual Your consultant Chantel Stacey Davids is very rude and inconsiderate. I submitted my documents for withdrawal on 17 November 2023. Chantel responded on the same day and told me to fill out section 7 and put my investment number on the form however the investment number was there. I emphasized how I need the money for my daughter's concert this Friday. Chantel's last response was on 17 November. I had to send a reminder email on 21 November of which Chantel told me I need to type my existing contract number at the bottom of each page and go to the police station to get a stamp. I have made a couple of withdrawals before, I have never had to fill section 7, I have never had to put the existing contract number at the bottom of each page. I have an investment number and not an existing contract number. Your section 7 clearly states that someone at old mutual can complete the form. I will cancel my investment and look for a more reliable company because this is not how you treat customers. I can't be begging for money that goes of my personal account on a monthly basis.
73 replies
29 months ago
Isabella Damaging my Skin
My skin has been braking so terribly. This happened from inception and I was told to give it some time however my skin has gone worse.I contacted one of your consultants on 03 October 2023 via whatsapp and still have not received any feedback. I have even sent an image of my face. Please refund me my money and stop my debit order with immediate effect. If this is not attended to accordingly, I will take this to hello Peter and also post my images on social media. I called your call centre and was told that I need to wait for 1 to two weeks to receive feedback. When you guys sell your products, you call every 15min each day but when you have to resolve a query, you don't bother prioritizing it. I don't want any of your products, I want my money back and want you to cancel my debit order with immediate effect. I did not even want to use your products, I was forced many times by your consultants because it is a money making scheme.
291 replies
50 months ago
Pathetic & Unprofessional Service
Good Day I am highly disappointed with the claims/refunds services. Everything is done in in dribs and drabs and with each issue there is a 2 to 3 days waiting period. I first omitted attaching my prove of banking details, I sent it through and I had to wait another 2 to 3 working days. Guess what I received an email today that the main members signature was not correct and now I have to wait another 2 to 3 working days, when you ask that it is escalated no one knows the refunds department contact details. This refund is not worth R100, it was logged on the 22nd of February 2022, today is the 16 of March. It is money that was supposed to be used to pay for something very important. This is unacceptable. Discovery Health is unreliable and I am actually thinking of cancelling and looking for a better
159 replies
56 months ago
FNB - THE WORST BANK EVER!!!!!!!!!
Hi FNB You are by far the most expensive bank and I regret moving from standard bank to you guys. Your fees for unpaid debit orders are ridiculous, how do you charge R115 for each unpaid debit order. You have reduced my overdraft without receiving an instruction from me to do so, then you went on and charged me bank charges for unpaid items, I am no longer using this account and you are aware why, you have charged me bank charges worth R2294, that is absolutely ridiculous, when I call, no one seems to understand what I am saying and I get transferred from one department to the other. I kindly ask that you have this matter resolved urgently as I am getting exhausted from this. I am also tired of sending endless emails but never receiving a response.
106 replies
57 months ago
Never Join Virgin Active South Africa
I am utterly disappointed in the service I have received from virgin active. On the 21st of June 2021, I sent through an urgent email to ask that my banking details are changed, I received an email asking for my cellphone and ID number of which I provided, I then received an email confirming that my banking details were changed, come the 30th of June, my old account is debited and that came with a charge of R115 for a rejected debit order. The same thing happens on the 31st of July, I actually then did an EFT payment. How do you send an email confirming that my details were changed but yet you still debit my old account, it has been so embarrassing for my husband and I because every time we swipe our cards, we are told that our services have been suspended, we have to find ourselves explaining every time, it is very pathetic and such a poor service. I called virgin active, had to hold for a good fifteen minutes only to find a sales person answer and yet I had selected the correct department, he advised that a team leader will call me immediately and this has not been done. I will cancel your services and advise people to never join Virgin Active as it renders a very poor service. You are so quick to recruit people but can’t manage your business.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)