UNPROFESSIONALISM, TERRIBLE and PATHETIC service

I wonder what kind of *******ION is happening there at Santam switch

I have never seen such UNPROFESSIONALISM, TERRIBLE and PATHETIC service like Santam switch…! This is the kind of shady behaviour you expect from fly-by-night operations, Beware—if they can do this to me, they can do it to anyone!

Your processes are broken and accountability is zero.

The assessor/technician was rude, dismissive, and changed their version of events several times, creating confusion and frustration. His inconsistent statements have made it difficult to trust the accuracy and fairness of the assessment outcome. Assessor/ technician said that my phone was in working condition and had the audacity to say I charge my with a **** charger, now the statement changed and claimed that the phone is now damaged due to wear and tear. I find this sudden change in explanation very concerning and quite BIZARRE…!, as it raises doubts about the accuracy and reliability of the assessment process.

I believe that as a client, I deserve to be treated with respect, honesty, and professionalism, in line with your company’s service standards and code of conduct. The assessor’s / technician's behaviour has not only caused unnecessary stress but has also damaged my confidence in how my claim is being handled.