KM
kgomotso M
Active since Dec 2021
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
Rude assessor and they are still keeping my device with no proper explanation or update.
My experience with the assessor was absolutely unacceptable. The assessor was extremely rude, dismissive, and constantly talked over me as if my concerns did not matter. At no point did they show basic respect or professionalism. Instead of assisting me, they made the process stressful and frustrating. No customer should ever be treated this way. This behaviour reflects a serious lack of training and accountability. I strongly urge the company to address this issue immediately, because interactions like this are disgraceful and completely out of line for any service provider. To make matters worse, they are still keeping my device with no proper explanation or update.
318 replies
5 months ago
UNPROFESSIONALISM, TERRIBLE and PATHETIC service
I wonder what kind of *******ION is happening there at Santam switch I have never seen such UNPROFESSIONALISM, TERRIBLE and PATHETIC service like Santam switch…! This is the kind of shady behaviour you expect from fly-by-night operations, Beware—if they can do this to me, they can do it to anyone! Your processes are broken and accountability is zero. The assessor/technician was rude, dismissive, and changed their version of events several times, creating confusion and frustration. His inconsistent statements have made it difficult to trust the accuracy and fairness of the assessment outcome. Assessor/ technician said that my phone was in working condition and had the audacity to say I charge my with a **** charger, now the statement changed and claimed that the phone is now damaged due to wear and tear. I find this sudden change in explanation very concerning and quite BIZARRE…!, as it raises doubts about the accuracy and reliability of the assessment process. I believe that as a client, I deserve to be treated with respect, honesty, and professionalism, in line with your company’s service standards and code of conduct. The assessor’s / technician's behaviour has not only caused unnecessary stress but has also damaged my confidence in how my claim is being handled.
53 replies
5 months ago
UNPROFESSIONALISM, TERRIBLE and PATHETIC service
I wonder what kind of *******ION is happening there at Santam switch I have never seen such UNPROFESSIONALISM, TERRIBLE and PATHETIC service like Santam switch…! This is the kind of shady behaviour you expect from fly-by-night operations, Beware—if they can do this to me, they can do it to anyone! Your processes are broken and accountability is zero. The assessor/technician was rude, dismissive, and changed their version of events several times, creating confusion and frustration. His inconsistent statements have made it difficult to trust the accuracy and fairness of the assessment outcome. Assessor/ technician said that my phone was in working condition and had the audacity to say I charge my with a **** charger, now the statement changed and claimed that the phone is now damaged due to wear and tear. I find this sudden change in explanation very concerning and quite BIZARRE…!, as it raises doubts about the accuracy and reliability of the assessment process. I believe that as a client, I deserve to be treated with respect, honesty, and professionalism, in line with your company’s service standards and code of conduct. The assessor’s / technician's behaviour has not only caused unnecessary stress but has also damaged my confidence in how my claim is being handled.
0 replies
6 months ago
Towing
I received outstanding service—prompt, professional, and genuinely thoughtful. Every interaction was handled with care, and I felt truly valued as a customer. I highly recommend this team for their dedication and excellence.
71 replies
6 months ago
******** judgement
I am extremely disappointed with this company’s conduct. A judgment was ********ly filed against my name without proper notification or due process. I'm paying the account monthly and the bank has confirmed in written. Despite my attempts to resolve the matter, there has been no transparency or accountability from their side. This has caused unnecessary stress and damage to my credit profile. I strongly advise anyone dealing with this company to proceed with caution and ensure that all communication and agreements are documented in writing.
106 replies
15 months ago
UNPROFESSIONALISM, TERRIBLE and PATHETIC
I have never seen such UNPROFESSIONALISM, TERRIBLE and PATHETIC service like TakeAlot…! I bought a TV and it was defective and I requested a refund. When the TV left my possession, it did not have the damage blue bubbles it was solid black, this was because there was no user damage. I returned a TV in perfect condition, only for their *********** team to damage it and then try to blame me for their mess. The audacity to claim that I caused the damage when I know for a fact that their employee mishandled it during collection or transit is absolutely disgusting. The person who picked up the TV had taken pictures on site, I asked them to please ask him to provide those and compare with the pictures sent me. You will see that they are different. They wanted to dump the damaged TV back on me, "as is," instead of owning up to their mistake and rectifying the issue. This is outright *****! your customer service is non-existent, your processes are broken and accountability is zero. This is the kind of shady behaviour you expect from fly-by-night operations, not from a company as big as Takealot. Beware—if they can do this to me, they can do it to anyone! Takealot, should be ashamed. Fix this now. On my last communication with Ntombozuko. S on the 15 Jan 2025 she had said that my matter would be escalated. Next thing i know she sends me a discriminatory email bullying me. Bulldozing me returning a TV in a bad condition and not communicating with me. Takealot team has been "escalating" this matter for over a weeks now without providing any meaningful feedback on the actual issue at hand. This lack of communication and progress is unacceptable.
0 replies
15 months ago
Takealot’s Shocking Service – Blaming Me for Their Negligence!
Takealot’s Shocking Service – Blaming Me for Their Negligence! Takealot has reached a new low! I returned a TV in perfect condition, only for their *********** team to damage it and then try to blame me for their mess. The audacity to claim that I caused the damage when I know for a fact that their employee mishandled it during collection or transit is absolutely disgusting. Now they want to dump the damaged TV back on me, "as is," instead of owning up to their mistake and rectifying the issue. This is outright *****! Their customer service is non-existent, their processes are broken, and their accountability is zero. This is the kind of shady behavior you expect from fly-by-night operations, not from a company as big as Takealot. Beware—if they can do this to me, they can do it to anyone! Takealot, you should be ashamed. Fix this now, or I will take this further.
0 replies
22 months ago
Claim dispute
Such a RIDICILOUS, TERRIBLE AND PATHETIC SERVICE I receive from 1st FOR WOMAN.
53 replies
22 months ago
RIDICILOUS, TERRIBLE AND PATHETIC SERVICE
Such a RIDICILOUS, TERRIBLE AND PATHETIC SERVICE I receive from 1st FOR WOMAN. I submitted a claim and they sent their assessor to assess my washing machine and television, after they assessed my machine it is now malfunctioning and i made the insurance aware about the machine, by sending emails and calls they chose to ignore me and with the television they said its wear and tear and they not going to cover, at the same time they are going to repair it according to their assessment report
53 replies
29 months ago
Refusing to pay my claim
Such a RIDICILOUS, TERRIBLE AND PATHETIC SERVICE,Think twice before you spend your hard earned salary paying these Bullies The Loss adjustor, her manager, claims manager and dispute manager they are collaborating to bully, sabotage and victimize me I was ****** my cellphones; I registered a claim on the 07 November 2023 The following day there was no communication from them. They NEVER bother to contact me, follow up and they take me from pillar to post with not a clear explanation. Their Loss adjustor requested that I send her proof of purchase, billing statements and contracts from my service provider, photos of the boxes for the cellphone reflecting IMEI, copy of police statements, to fill their LETTER OF PERMISSION TO ACCESS MY PERSONAL INFORMATION and the household excel spreadsheet that entailed households items and I wasn’t claiming for that. I did as requested and I refused to sign their permission letter for them to access my personal information. A day after I refused to sign she instruct me to sign the permission letter, to give her permission to listen to the conversations I had with their consultants when she had already given herself permission to listen and advised that it is the last thing that is left for her to finalise the claim and communicate the outcome after two days. After that two days I follow up in the afternoon she says she cant finalise the claim I must filling out the “beacon billing”, I went through it and there were items I did not understand and I needed clarity, instead of replying what I don’t understand she sent me an email of a logged dispute, that she and her boss logged a dispute on my behalf for something I don’t know and promised that she will get her manager to call me. After 48 hours I enquired with their dispute department the lady I spoke to said they didn’t receive any dispute logged about my claim, later in the day the dispute consultant sends an email saying the dispute has been logged. When I try to find out what was the dispute about she couldn’t say, instead of addressing the issue the Loss adjustor manager rang me and shouted me over the phone. Days after I spoke to her manager, the loss adjustor and dispute department decided that they will not give me clarity of what is happening with my claim. The loss adjustor decided that she will only approve one device on the 30 Nov 2023 and declined the other devices without a reason, whereas all devices were in my possessions at the time of the loss and they will continue debiting my account for those devices The loss adjustor said she has “Billing Beacon records” for the approved devices, I ask how did she get it without my permission she constantly ignore my enquiry
71 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
3 (15.789473684210526%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (73.6842105263158%)