Waiting From March to get my car fixed

I was hit by a Santam client on 4 March 2025. Her broker is PSG. On the 27th March all documents, were sent to PSG to process. On the 11th April, I enquired and called PSG with no response. 20th May, I called in and only then my documents were forwarded to Santam. MArvel Mudau from Santam was sent the documents that he requested for on the 9th June 2025. I followed up on the 18th of June, the claim was only assigned to Aggrey on the 23rd of June 2025. Almost a month later today, Aggrey says it is 60 working days

This is an inconvenience. I didn't cause the accident. Now I have to sit with a damaged car while you client is not affected. I have to run after you with the admin of fixing my car. I am not waiting for 60 working days. I will escalate this to the ombudsman