RTMC Withholding Paid Licence Disc – Zero Accountability & Administrative Failure

I am absolutely appalled by the "service"—or complete lack thereof—from the Road Traffic Management Corporation (RTMC) regarding our vehicle. Despite full payment and a clear vehicle record (verified via eNatis, AARTO, FineSA, and PayCity), the RTMC is withholding our licence disc without any lawful explanation. We have been met with nothing but unreasonable delays and a total "constructive refusal" to provide written reasons for this administrative block. After weeks of silence, we finally received a generic response from a Moalushi Mathabatha, listing "possible" reasons like infringements or roadworthy issues—completely ignoring the fact that we have already provided proof that none of these apply. To make matters worse, they now expect us to travel to their Centurion Gate office to collect a disc that should have been delivered, still without explaining what the supposed "infringement" is so we can resolve it. As a small business, this level of incompetence is crippling. We are being forced to choose between grounding a compliant vehicle or risking fines, all because the RTMC cannot perform a basic administrative task or answer a simple email. This matter has now been formally escalated to the Office of the Public Protector in terms of PAJA (Promotion of Administrative Justice Act). RTMC: Stop hiding behind generic emails and release our disc immediately.