Gautrain drivers licence branch

Ive done my application at centurion Gautrain branch in september 2022 , and still has not received my drivers licence card, i cant go every week and ask , its Costing me a lot of money , accordingly to what was said to a customer is fals information , firstly to book is unnesssasary, people pitch up and are helped in between other customers , they dont actually use the timeslot for bookings , they dont send sms as they say , they dont inform customers about their cards , i had to pay for an temporary licence due to this , there is even customers that went in october which got their llicence cards in november ? There is not enough parking , i was there on 6th of Jan 2023 and the que of collecting cards was longer than the que for application. They must sort out their problems, they must deliver customer service!