Bad experience with Roadstar Panel and Paint

On the 31st of August, I did a claim with my insurance company. The gave it to Roadstar Panel and Paint to handle the claim. They towed my car which the whole front bumper came out.

I claim for new Rims and wheels. Up on till today I have not received my Vehicle. (6th November 2024)

My insurance kept emailing me stating that they promised. But all empty promises.

It became such a cost factor because of their mess up with the order.

Roadstar Panel and Paint gave me a date that they would be expecting the order once that date comes they give me another date to wait. From September waiting the whole month. Went into the whole of October. They told me that they received 2 rims waiting for 2 more. Then after a month. They received 1 more rim. Waiting for the last rim.

How the hell did they get 3 rims. So Roadstar Panel and Paint messed up the order. Putting the blame on Renault. But yet I'm dealing with them not Renault and if they couldn't do follow ups with them now and then this would never had happened.

All rims arrived. They had to days to get wheel alignment done. Now I'm still without a Car!

Roadstar Panel and Paint lack the following : * Customer service * Customer care * Communication skills * Empathy, and problem-solving

They can't use their heads. Instead of getting the same rims which you know is going to come from overseas. They could had given the customer an option for a different set of rims of the same value.

I will never recommend anyone to them. They service is extremely bad.