Poor service

I purchased a pre-owned Harley Davidson from the Roc Harley in Alberton. Upon collection of my bike on the 29th of September there were no E-Natis registration papers available. It is now mid-November and still no papers. I think this is a poor reflection on the company with no apparent sense of service or urgency. How difficult is it to obtain the registration papers, this after I paid R3500 for this service?