ROC HARLEY DAVIDSON Incompetent and pathetic service

This dealerships service is utterly pathetic. My mom had a motorcycle accident in September 2020 the motorcycle has been in for repairs for 6 months now.

This dealership is a money pit, after 6 months we are notified that the bike battery is dead and needs to be replaced. Without taking into account the bike has been standing for 6 months amd has the the battery been disconnected or even bother to charge it. I can tell you now the battery has never been disconnected or charged.

Even during the repair process communication between the dealership and the customer is non existant. We had to constantly contact the dealership to get a update as to the progress of the repairs which held no good news.

Now that the bike is finally ready the dealership expects the customer to pay for a delivery fee after they collected the bike free of charge to doe the repairs.

The dear principal and the staff is totally incompetent to serve any proper service to any customer, and I would recommend to stay away from this money pit.