Horrible customer service

We booked at Rockafellas for Thursday the 19th of September . We went there as a group of 8 females. When we got there, we were allocated a table in the third row which is quite a number of steps down for a sickly person. We requested that they try and allocate an upper table, I explained my reasons for such request, the waitress took us to the operations manager who did not even ask what the problem was. She just instructed the cashier to give my money back , which the cashier did. I left my friends inside and went to the car to wait for them well I guess they negotiated until they got a table in the main dining area.my friends called me back when I got back the staff including the operations manager were gossiping behind my back which I noticed and decided to ignore them. She ( operations manager ) never apologized nor said anything to me the whole situation dd not sit well with me and I paid and ate nothing because of the treatment.