The Service model is world class, and levels above any other offering in SA

Item: RocketNet
Rating: 5
Author: Anesh P

The Service model is world class, and levels above any other offering in SA. I get a resolution to any issue within hours of resolution. I had a technician call me and walk me through everything and helped upskill me so that I can self-service for future tier 1 issues I have.

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Replies (53)

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Replies (53)

RocketNet's replyOfficial

10 Mar 2026, 07:27

Good Day Anesh,

Thank you for your fantastic feedback! We’re delighted to hear that the level of service and support you received stood out and that your issue was resolved so quickly. Empowering our customers with the knowledge to handle issues themselves is something we truly value, so it’s great to know that guidance from our team helped build that confidence.
We truly appreciate your recognition and support.
Thanks again,

RocketNet Team

Best regards,

RocketNet's reply10 Mar 2026, 07:27

Official

Good Day Anesh,

Thank you for your fantastic feedback! We’re delighted to hear that the level of service and support you received stood out and that your issue was resolved so quickly. Empowering our customers with the knowledge to handle issues themselves is something we truly value, so it’s great to know that guidance from our team helped build that confidence.
We truly appreciate your recognition and support.
Thanks again,

RocketNet Team

Best regards,