AP
Anesh P
Active since Jun 2020
6
Reviews
0
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Reviews
6 reviews1 month ago
The Service model is world class, and levels above any other offering in SA
The Service model is world class, and levels above any other offering in SA. I get a resolution to any issue within hours of resolution. I had a technician call me and walk me through everything and helped upskill me so that I can self-service for future tier 1 issues I have.
53 replies
39 months ago
Quick, effective and...
Quick, effective and easy - Lynette was extremely helpful
56 replies
42 months ago
Assistance with RARU scam
I've lost R2000. No one responds to mails, no one picks up calls and no information has been provided by the company. It's fair to assume they never plan on refunding anyone, and the lack of contact points or support reaffirms this. I refuse to accept this, if there's anyone on this thread that knows what can be done from a legal standpoint to nail these guys please let me know.
0 replies
67 months ago
**** Service
I recently decided to go the fibre route and thought I should do this through Afrihost as they had a really nice promotion. I ordered my router and had everything delivered about 2.5 weeks ago. When trying to connect to the internet to activate my package nothing worked. I contacted Afrihost and was told by a service consultant that the line had to be migrated and thereafter the line would work. I waited 5 days as per their timeline and was excited to finally activate my line. Plugged in my router...and nothing. My issue was still not resolved. So i tried seeking help online again. A consultant told me that my line now had to be "reprovisioned" and that it would take 24 hours to do and that they would send me a messege. So I waited and tried again the next day and still nothing (and no message), there was no internet. When tried getting help i was told by another consultant the "actual provisioning time was 72 hours and that they would personally message me (again this never happened)". So I waited another 2 days and went to try...again my issue wasn't sorted. When i tried to get help I was told that an issue was logged but the consultant who logged the ticket didn't bother to submit a work order so I was told to wait anther 48 hours by someone called Palesa who begged me to "have faith" in her as she was involving her manager and vowed to sort the issue out and further promised to contact me within 48 hours. As expected, she did not deliver. Fast forward to 1 October 2020 and nearly 2.5 weeks later, I have no internet. I tried using the watsapp functionality but no one assisted me after waiting for 2 hours. So I left. I tried calling but was told that the waiting time was nearly an hour. At this point I want to cancel my service as their is no point to this. No one at Afrihost can tell me whats wrong or can give me a timeline to work with. Moreover, they consistently seem to under deliver on all aspects of their service. Having to work remotely from home has been made impossible and I consistently have to drive across town everyday just so that I can work. This honestly is a scam and these people aren't serious about their service. Do yourself a favour and steer clear of this company. They're quick to take your money but woefully slow to deliver.
0 replies
70 months ago
Account still not debited (4 months on)
This is the second review I am doing over the same issue I have experienced four times that has not been resolved for over four months. I took over the payments for my tracker in March. I asked, in March, that my account be debited. Without surprise, my account was not debited. I contacted Netstar and after two months they were able to change my account from EFT to debit (an apparently Herculean task for the staff at Netstar) - or so I thought. In June of 2020, nothing was taken off my account as promised, I had to EFT the payment to Netstar because they failed dismally to do something as simple as make a switch from EFT to debit order. I had to make the payment to ensure that my car was protected. I once again tried to email the consultants at Netstar but no one bothered to contact me even after two weeks. It was only after I posted my review on Hello Peter that someone from Netstar decided to contact me - convenient. I told them what happened and they promised they would resolve the issue. They asked me for my banking details, again, which I refused to give as they had it on system according to their consultant Andre Gounder and I had sent it through 3 times before so I was not sending it to them again (surely they could not have misplaced it 4 times?). The next day they told me that they had made the switch and that my accounted would be debited on the 1st of every month (From the 1st of July). Unsurprisingly, my account has not been debited to date. Quite frankly I have had enough of this company. The fact something as simple as an account change cannot be actioned properly demonstrates the level of incompetence at Netstar. I suspect that no one there knows what they are doing. The service is abysmal and shockingly worse that ****. If you're reading this review, do yourself a favor and go with any other tracking service. It may cost more but its more than makes up for the poor quality and atrocious service provided by this company. I will be making change to another company in July because based on evidence alone, Netstar doesn't seem to need the business. I will also be laying a complaint with the Ombudsman as this **** needs to come to an end. How a single company can sit by and be comfortable with such a low consumer rating and still be comfortable giving poor service is beyond me.
0 replies
71 months ago
Netstar's **** service (2020)
I recently took over the payments for the tracker in my vehicle. The process itself was tedious and long and the service experienced from Netstar was appalling. Just to change the account responsible for the payments took Netstar nearly 2 months to do. In that time, I had no idea if my car was covered and getting a response from Netstar was virtually unheard of with their responses sometimes taking up to 2 weeks if not a month. The retention consultants themselves were little to no use whatsoever (in particular Andre Gounder and Phumlani, N.) . It was only after my emails got more nasty and frustrating did Netstar get back to me. My issue was finally resolved or so I thought. I was told that my details had been updated and that my account would be debited and that I was covered. Low and behold, my account wasn't debited which leads me to assume that: 1. The retention consultants didn't do their jobs 2. My car is possibly not covered as a result of Netstar not debiting my account (P.S. if anything happens to my car as a result of this I will hold Netstar responsible). I once again reached out to the retention consultant Phumlani, N. and still have not received feedback. I also emailed general inquiries and without surprise have not heard back from them either. In total it's been a week since my emails were sent to the parties concerned and no response has been received. The service from Netstar is absolutely ****. Just a browse on these forums and that of Facebook highlights how terrible their service is. I don't how they choose to hire their consultants but whoever is responsible clearly doesn't know how to do their job. Netstar's lack of willingness to assist and resolve my issue leads me to believe that they don't need the business and don't give a **** about their customers. Their behaviour highlights the fact that clearly, they're only in the business for the money. I now need to drive in fear not knowing if I am covered and am taking an additional risk each day I am on the road. I shudder to think how **** their service must be if someone is hijacked. If they can't even respond to an email imagine how terrible it must be for someone who is hijacked or has their car stolen. The excuse of Covid-19 impacting responses is absolute bull**** as their consultants were quick to respond when I threatened legal action. Anyone reading this and thinking of getting a tracker with this company, do yourself a favour and go with literally any other tracking company. Don't waste your time or money on this pathetic excuse for a company. There are better and cheaper services out there.
210 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)