Disgusting poor service

I have the worse experience ever! It was my birthday and my husband wanted to treat me to a 5 star experience so we visited the Rockets Menlyn. We were the only guests there as we arrived at 11am. We ordered drinks and I requested a hooka pipe with watermelon and mint flav. The manager then advised he no longer has those flavours but can mix something else. I agreed. Whilst he was busy, they served our drinks, NO COASTERS, NO WIPES, NO SERVIETTES. we had to then request for it. They brought me the hooka ,it was horrible bearing in mind its R420. The coal was cutting my throat, there was no actual taste of flavour. So I raised a complaint with the manager and he asked the team to change the flav again. The waiter then dropped the hooka head on the table, all the coal fell everywhere, ash in our drinks. Bits of coal fell on my foot, the carpet was burnt. It was a whole damn mess!!!! Eventually I asked them to cancel the hooka because I was just over it. This is extremely disappointing , the service is just absolutely disgusting. Management did not even offer any solution, instead he fled. We then paid and left. I have photos of everything. And would like to escalate this matter to their headoffice and also make social media aware of the poor service at Menlyn. I will never recommend this branch to anyone.