Good service much appreciated

Reading the reviews it looks like customers either love or hate the company. 5 star or 1 star. Well, I add my 5 stars to my experience. iI wear orthopedic shoes which had an eye hole missing (crudely removed by an unskilled "shoemaker" a month ago. Being not a run-of-the-mill problem I did explain in an email before and made an appointment. Well, Rocksole owner and staff helped immediately on arrival and did not only do the job at hand but saw the stitching had broken too at the same shoe. They repaired both stitching and eye hole as well as polished my shoes, helped me to put them on (I am walking disabled) and were all concerned to offer help to get back to my car. The whole affair had cost me R75 and they wouldn't even accept a tip for good work and service. I get the feeling it is the missing respect for the profession and the person that causes most of the negative reviews. So, the least I could do is write an honest review.