R
rollershutterdoors.co.za
Unclaimed Business
R
rollershutterdoors.co.za
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceER
Elizabeth R
1 reviews | Active since Jan 2020
9 Jun 2024, 02:39
Disgusting service! ****** garage motor from this company!!
I called to get service for my garage motor, they have taken my garage motor for repair initially, upon return they installed another unit altogether, not my own, 4 months later that one stops working, they then come in to take it again and have not yet installed it, ita been a month! Now the person no longer works there and tells me to call the office, the office tells me she just started and is new and doesn't come back to me !! I am extremely angry and this is theft of property at this point!!
Helpful (0)
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Elizabeth R
1 reviews | Active since Jan 2020
9 Jun 2024, 02:39
Disgusting service! ****** garage motor from this company!!
I called to get service for my garage motor, they have taken my garage motor for repair initially, upon return they installed another unit altogether, not my own, 4 months later that one stops working, they then come in to take it again and have not yet installed it, ita been a month! Now the person no longer works there and tells me to call the office, the office tells me she just started and is new and doesn't come back to me !! I am extremely angry and this is theft of property at this point!!
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WK
Wayne K
1 reviews | Active since Jan 2020
20 Mar 2024, 13:33
Half work done
In November 2023 we purchased roller shutter doors from RSD (aka rollershutterdoors.co.za). The roller shutters were installed in our branch but we still have not been supp**** the motors to operate the doors. After numerous times of contacting them, we still have not received the motors.
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Wayne K
1 reviews | Active since Jan 2020
20 Mar 2024, 13:33
Half work done
In November 2023 we purchased roller shutter doors from RSD (aka rollershutterdoors.co.za). The roller shutters were installed in our branch but we still have not been supp**** the motors to operate the doors. After numerous times of contacting them, we still have not received the motors.
0
Replies (0)GB
Graham B
1 reviews | Active since Jan 2020
6 Mar 2024, 10:03
Terrible service. Bad technicians. Staff very rude
Also knows as National Roller Shutter Doors. I see one of the positive 5 star reviews was submitted by Shade' Turner. She was in their employ and the sales person I dealt with !!!! DO NOT USE THIS COMPANY !!! They are rude, unhelpful and have useless technicians. In the beginning, they seemed very professional. They have a nice website but note, no address !!!! We only used them as they were doing some work at our neighbours and we needed a replacement gate replacement motor urgently. First, they put in a slower speed motor. The motor was badly installed and we started having problems. They came out three times and each time, we continued to have problems. I kept saying the motor looked like it was installed to low, and one time, I even showed their technician the motor was not fastened down correctly. After 20 minutes of being told it was correct, they finally tightened the motor bolts and left. When I tied to fit the anti-theft bracket, it would not fit as our motor is slightly sunken down. They had to send a technician back to fix this issue, but I suspect the motor was still not bolted down correctly after this. I left numerous messages for over a week for the owner or manager to call me, but this never happened. After over three weeks of bad service and very poor communication from them, I reported them to the ombudsman out of sheer frustration. Then, we had another problem and their technician came out and said he needed to take the motor in for repair. Hours after he left with our motor, I received a message that they received an email from the ombudsman and they would not be doing anything further until finalization with the ombudsman, which I presume would be another month or so. This was already almost a month after the initial installation. After 10 days without a motor, I called and finally managed to speak to the manager as the owner was not available. I explained to her the bad service I had been receiving and she promised to come back to me by day end. Nothing ! My wife called her just before closing time and she again promised to come back to us by day end. Nothing ! I called the next morning and after being asked what the problem was and who I am, the manager was in a meeting, which what I was always told previously when she never returned my calls. As I have paid for the motor and installation upfront and in full, I decided that I would go to their premises and demand my motor back. Their address on Google does not exist. Their address on the invoice is a run down building that looks like has become a very low income residence and is very bad repair, and is not their address. I called numerous times find out what their address is, but they refused to tell me. One time they promised to send me a pin drop, but this never happened. First they said the motor was in the back of the technicians bakkie. After the calls "dropping" a few times, another lady came on the line and now said my motor was at the manufacturer's and their technician was on their way to collect it. I told her not to do this as I had already arranged with the manufacturer's to do the work for me directly. They refused to tell me what name the motor had been booked under and slammed the phone down on me. Some while later, they called me and said I can collect the motor, They then gave me their address. When I arrived, the reception staff were cold and rude. My motor housing, which was supposedly brand new, was scratched and looked quite old. I took the motor to the manufacturers, Centurion Systems, who were amazing. I got it back the same day and re-installed it myself. It was the first time the gate ran quietly and smoothly. I believe that the motor was never once bolted down because the anti-theft bracket would not fit. DO NOT USE THEM !!!!!!
Helpful (0)
|Replies (0)GB
Graham B
1 reviews | Active since Jan 2020
6 Mar 2024, 10:03
Terrible service. Bad technicians. Staff very rude
Also knows as National Roller Shutter Doors. I see one of the positive 5 star reviews was submitted by Shade' Turner. She was in their employ and the sales person I dealt with !!!! DO NOT USE THIS COMPANY !!! They are rude, unhelpful and have useless technicians. In the beginning, they seemed very professional. They have a nice website but note, no address !!!! We only used them as they were doing some work at our neighbours and we needed a replacement gate replacement motor urgently. First, they put in a slower speed motor. The motor was badly installed and we started having problems. They came out three times and each time, we continued to have problems. I kept saying the motor looked like it was installed to low, and one time, I even showed their technician the motor was not fastened down correctly. After 20 minutes of being told it was correct, they finally tightened the motor bolts and left. When I tied to fit the anti-theft bracket, it would not fit as our motor is slightly sunken down. They had to send a technician back to fix this issue, but I suspect the motor was still not bolted down correctly after this. I left numerous messages for over a week for the owner or manager to call me, but this never happened. After over three weeks of bad service and very poor communication from them, I reported them to the ombudsman out of sheer frustration. Then, we had another problem and their technician came out and said he needed to take the motor in for repair. Hours after he left with our motor, I received a message that they received an email from the ombudsman and they would not be doing anything further until finalization with the ombudsman, which I presume would be another month or so. This was already almost a month after the initial installation. After 10 days without a motor, I called and finally managed to speak to the manager as the owner was not available. I explained to her the bad service I had been receiving and she promised to come back to me by day end. Nothing ! My wife called her just before closing time and she again promised to come back to us by day end. Nothing ! I called the next morning and after being asked what the problem was and who I am, the manager was in a meeting, which what I was always told previously when she never returned my calls. As I have paid for the motor and installation upfront and in full, I decided that I would go to their premises and demand my motor back. Their address on Google does not exist. Their address on the invoice is a run down building that looks like has become a very low income residence and is very bad repair, and is not their address. I called numerous times find out what their address is, but they refused to tell me. One time they promised to send me a pin drop, but this never happened. First they said the motor was in the back of the technicians bakkie. After the calls "dropping" a few times, another lady came on the line and now said my motor was at the manufacturer's and their technician was on their way to collect it. I told her not to do this as I had already arranged with the manufacturer's to do the work for me directly. They refused to tell me what name the motor had been booked under and slammed the phone down on me. Some while later, they called me and said I can collect the motor, They then gave me their address. When I arrived, the reception staff were cold and rude. My motor housing, which was supposedly brand new, was scratched and looked quite old. I took the motor to the manufacturers, Centurion Systems, who were amazing. I got it back the same day and re-installed it myself. It was the first time the gate ran quietly and smoothly. I believe that the motor was never once bolted down because the anti-theft bracket would not fit. DO NOT USE THEM !!!!!!
0
Replies (0)CW
FW
Fidelia W
1 reviews | Active since Jan 2020
16 Jan 2024, 11:55
Non Delivery
We purchased a roll up garage door on 28 September 2023. Full payment was made on 29 September and since then we have been given the run around with the garage door still not installed. My husband has been to the store several times and promised a call back and delivery. Still no delivery
Helpful (0)
|Replies (0)FW
Fidelia W
1 reviews | Active since Jan 2020
16 Jan 2024, 11:55
Non Delivery
We purchased a roll up garage door on 28 September 2023. Full payment was made on 29 September and since then we have been given the run around with the garage door still not installed. My husband has been to the store several times and promised a call back and delivery. Still no delivery
0
Replies (0)PE
Percy E
1 reviews | Active since Jan 2020
7 Nov 2023, 11:13
Watch out for rollershutterdoors.co.za
One of the worst client experiences I've ever experienced. They are quick to take your money, but not good to fix their installed product. Please do not believe that they will fix your problem. Its impossible to get hold of their manager / owner Quinton. It's been a 5 month journey with them, where they at first installed a non working product, then eventually repaired it and however the installation was never good ... since then we've had endless problems
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|Replies (0)PE
Percy E
1 reviews | Active since Jan 2020
7 Nov 2023, 11:13
Watch out for rollershutterdoors.co.za
One of the worst client experiences I've ever experienced. They are quick to take your money, but not good to fix their installed product. Please do not believe that they will fix your problem. Its impossible to get hold of their manager / owner Quinton. It's been a 5 month journey with them, where they at first installed a non working product, then eventually repaired it and however the installation was never good ... since then we've had endless problems
0
Replies (0)ST
Shade' Turner
1 reviews | Active since Jan 2020
8 Sept 2023, 12:22
Best roller shutter company!
Excellent service!! Best customer service received when I needed to service my Roller Shutter Doors. Their technicians are on the ball, their office staff kept me updated and informed. I am extremely happy with same day service! I would definitely recommend them to all my friends!
Helpful (0)
|Replies (0)ST
Shade' Turner
1 reviews | Active since Jan 2020
8 Sept 2023, 12:22
Best roller shutter company!
Excellent service!! Best customer service received when I needed to service my Roller Shutter Doors. Their technicians are on the ball, their office staff kept me updated and informed. I am extremely happy with same day service! I would definitely recommend them to all my friends!
0
Replies (0)