GB
Graham B
Active since Jul 2011
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Badly fitted tyre and an owner that doesnt care
Nice guy but lazy staff and no supervision. I had a rear tyre fitted. After I left and got to my BnB, I noticed they didn't clean off the old double sided tape from the old balancing weights. 2 days later, the new weights fell off. Obviously they didn't even clean the rim before putting on the new weights If this is what you do all day long the owner and staff should know you cannot stick double sided tape to a dirty rim. As I am now in the Cape, I called Marius to tell him. His reply was "ok, thanks meneer" and he put down the phone. He didn't even care. I suppose he did the sale and made his money. I definitely would NOT use him again.
0 replies
23 months ago
Terrible meal
We ordered 2 gin and tonics and specifically said we want a small dash of bitters. Both arrived very red and full of bitters. 2x Cajun chicken salads - was very average. 1x garlic snails, arrived cold and no garlic. Sent back, arrived hot but still no garlic so we asked them to bring some garlic sauce which they did. No charge. I ordered a 200 g Fillet, medium rare. It arrived VERY cold, and I'm talking about the outside of the steak. The whole steak.was room temperature. I've never received such a cold stake in my life. I sent it back and they brought it back on a hot plate, but the steak was still cold. I called for the manager and asked for his finger so I could place it on the steak. He tried really hard not to touch the steak but with some insistence, he did and showed surprise at how cold it was. They brought a new steak which was now warm. While it was relatively tender, it was bland with no taste. This steak probably falls near the bottom of the worst steaks I've ever had. I doubt they will ever see me again, unless it's for a beer which hopefully will be slightly colder than my steak. The staff were friendly and the service was OK.
0 replies
26 months ago
VERY bad company. Wrong item, poor service and no response. NO refund !!!
DO NOT USE THIS COMPANY !!!!! ALSO KNOWN AS DEALHUB !!! You will NEVER be able to speak to anyone. You will be somewhere in their call queue but after an hour, will still be waiting. They sold me the wrong item. When I took it back for credit, they gave me an argument but finally agreed. After waiting two weeks for my refund, I started emailing them,,, 7 times... and not one reply. After nearly TWO MONTHS, I finally went in and demanded my refund immediately, which they paid without argument. BEWARE !!!!!
0 replies
26 months ago
VERY bad company. Wrong item, poor service and no response. NO refund !!!
DO NOT USE THIS COMPANY !!!!! ALSO KNOWN AS RELIABLE STORES !!! You will NEVER be able to speak to anyone. You will be somewhere in their call queue but after an hour, will still be waiting. They sold me the wrong item. When I took it back for credit, they gave me an argument but finally agreed. After waiting two weeks for my refund, I started emailing them,,, 7 times... and not one reply. After nearly TWO MONTHS, I finally went in and demanded my refund immediately, which they paid without argument. BEWARE !!!!!
0 replies
26 months ago
Terrible service. Bad technicians. Staff very rude
Also knows as National Roller Shutter Doors. I see one of the positive 5 star reviews was submitted by Shade' Turner. She was in their employ and the sales person I dealt with !!!! DO NOT USE THIS COMPANY !!! They are rude, unhelpful and have useless technicians. In the beginning, they seemed very professional. They have a nice website but note, no address !!!! We only used them as they were doing some work at our neighbours and we needed a replacement gate replacement motor urgently. First, they put in a slower speed motor. The motor was badly installed and we started having problems. They came out three times and each time, we continued to have problems. I kept saying the motor looked like it was installed to low, and one time, I even showed their technician the motor was not fastened down correctly. After 20 minutes of being told it was correct, they finally tightened the motor bolts and left. When I tied to fit the anti-theft bracket, it would not fit as our motor is slightly sunken down. They had to send a technician back to fix this issue, but I suspect the motor was still not bolted down correctly after this. I left numerous messages for over a week for the owner or manager to call me, but this never happened. After over three weeks of bad service and very poor communication from them, I reported them to the ombudsman out of sheer frustration. Then, we had another problem and their technician came out and said he needed to take the motor in for repair. Hours after he left with our motor, I received a message that they received an email from the ombudsman and they would not be doing anything further until finalization with the ombudsman, which I presume would be another month or so. This was already almost a month after the initial installation. After 10 days without a motor, I called and finally managed to speak to the manager as the owner was not available. I explained to her the bad service I had been receiving and she promised to come back to me by day end. Nothing ! My wife called her just before closing time and she again promised to come back to us by day end. Nothing ! I called the next morning and after being asked what the problem was and who I am, the manager was in a meeting, which what I was always told previously when she never returned my calls. As I have paid for the motor and installation upfront and in full, I decided that I would go to their premises and demand my motor back. Their address on Google does not exist. Their address on the invoice is a run down building that looks like has become a very low income residence and is very bad repair, and is not their address. I called numerous times find out what their address is, but they refused to tell me. One time they promised to send me a pin drop, but this never happened. First they said the motor was in the back of the technicians bakkie. After the calls "dropping" a few times, another lady came on the line and now said my motor was at the manufacturer's and their technician was on their way to collect it. I told her not to do this as I had already arranged with the manufacturer's to do the work for me directly. They refused to tell me what name the motor had been booked under and slammed the phone down on me. Some while later, they called me and said I can collect the motor, They then gave me their address. When I arrived, the reception staff were cold and rude. My motor housing, which was supposedly brand new, was scratched and looked quite old. I took the motor to the manufacturers, Centurion Systems, who were amazing. I got it back the same day and re-installed it myself. It was the first time the gate ran quietly and smoothly. I believe that the motor was never once bolted down because the anti-theft bracket would not fit. DO NOT USE THEM !!!!!!
0 replies
26 months ago
Terrible service. bad technicians. Staff very rude
DO NOT USE THIS COMPANY !!! They are rude, unhelpful and have useless technicians. In the beginning, they seemed very professional. They have a nice website but note, no address !!!! We only used them as they were doing some work at our neighbours and we needed a replacement gate replacement motor urgently. First, they put in a slower speed motor. The motor was badly installed and we started having problems. They came out three times and each time, we continued to have problems. I kept saying the motor looked like it was installed to low, and one time, I even showed their technician the motor was not fastened down correctly. After 20 minutes of being told it was correct, they finally tightened the motor bolts and left. When I tied to fit the anti-theft bracket, it would not fit as our motor is slightly sunken down. They had to send a technician back to fix this issue, but I suspect the motor was still not bolted down correctly after this. I left numerous messages for over a week for the owner or manager to call me, but this never happened. After over three weeks of bad service and very poor communication from them, I reported them to the ombudsman out of sheer frustration. Then, we had another problem and their technician came out and said he needed to take the motor in for repair. Hours after he left with our motor, I received a message that they received an email from the ombudsman and they would not be doing anything further until finalization with the ombudsman, which I presume would be another month or so. This was already almost a month after the initial installation. After 10 days without a motor, I called and finally managed to speak to the manager as the owner was not available. I explained to her the bad service I had been receiving and she promised to come back to me by day end. Nothing ! My wife called her just before closing time and she again promised to come back to us by day end. Nothing ! I called the next morning and after being asked what the problem was and who I am, the manager was in a meeting, which what I was always told previously when she never returned my calls. As I have paid for the motor and installation upfront and in full, I decided that I would go to their premises and demand my motor back. Their address on Google does not exist. Their address on the invoice is a run down building that looks like has become a very low income residence and is very bad repair, and is not their address. I called numerous times find out what their address is, but they refused to tell me. One time they promised to send me a pin drop, but this never happened. First they said the motor was in the back of the technicians bakkie. After the calls "dropping" a few times, another lady came on the line and now said my motor was at the manufacturer's and their technician was on their way to collect it. I told her not to do this as I had already arranged with the manufacturer's to do the work for me directly. They refused to tell me what name the motor had been booked under and slammed the phone down on me. Some while later, they called me and said I can collect the motor, They then gave me their address. When I arrived, the reception staff were cold and rude. My motor housing, which was supposedly brand new, was scratched and looked quite old. I took the motor to the manufacturers, Centurion Systems, who were amazing. I got it back the same day and re-installed it myself. It was the first time the gate ran quietly and smoothly. I believe that the motor was never once bolted down because the anti-theft bracket would not fit. DO NOT USE THEM !!!!!!
56 replies
26 months ago
Amazing service and staff.
What a wonderful company to deal with. They are very professional and communicate with excellence. I need to particularly mention Sydney at Kya Sands (Service Manager) who is amazing. I unfortunately used a really really bad company for my installation which went on for over 1 month. In the end, I took in the motor personally and Sydney went above and beyond in helping me. Thank you. I have been using Centurion motors for many years at many sites and can only highly recommend their products. Choose you service provider carefully. Maybe call Centurion Systems and ask them for a list of their preferred suppliers.
56 replies
27 months ago
Refund took a VERY long time with many calls and emails
I made 2 bookings at a BnB which I cancelled a few days later. I received a refund for the one booking but not for the other. I contacted the BnB and trying to sort my refund d out, she (or Paybridge) cancelled my sons booking and refunder him instead. After weeks of chasing both the BnB and PayBridge, I realised they had cancelled my sons booking so he had to rebook again. The chase continued and after almosy two months, I finally got my refund, less R37.00. I contacted Paybridge and they said I must contact the BnB. I rep**** that it was not worth my time and had purely contacted them out of principle because Booking.com says one should get a full refund. While both Paybridge and the BnB were very pleasant and helpful, it was extremely frustrating having to chase the refund for si long. I have been using Booking.com for many many years and have made well over 150 bookings through them. This us the first bad experience. I will continue using them but if it ever happens again, I will stop supporting them.
0 replies
35 months ago
Amazing service and integrity
I bought a product from them. It was promptly delivered and I installed it on a Sunday morning. I has a problem so sent a Whatsapp message, and even though it was a Sunday, I received a prompt reply and help. It turned out the product was not what I wanted and I asked if I could return it for a refund. They said no problem. I received the refund soon after it was returned. AMAZING service and integrity. I would definitely recommend them. Much better than the service I have received from one of their opposition.
0 replies
36 months ago
Misdiagnosis and I had to foot the bill !!!!!
I took my car to BMW Sandton for an intermittent electrical fault to be repaired. They "diagnosed" the problem and when I went to pay for the MPM (problem part), I said I would like the old MPM back in case it was not faulty and if so, they must replace the new MPM with the old one and credit me. All I got back was a big grin. The "faulty" MPM was replaced and when I collected my car, the fault was still there. They then said the BT module was also faulty and that it would cost another R14k over and above the R7k I had already paid. They refused to credit me for the non faulty MPM. I contacted BMW SA and after getting the technical department involved, they agreed with me that the MPM could not have been faulty and instructed BMW Sandton to refund me, to which they refused. After 2 month of emails, BMW Sandton finally agreed to credit me for the MPM only. I was now out of pocket for the diagnosis and the installation costs of the MPM. They would resell the MPM and therefore not be out of pocket at all. BMW SA got tired of the emails going back and forth and finally said there was nothing further they could do. After being a very happy BMW client for over 30 years, I was very disappointed with the outcome and BMW SA's inability to make their dealers refund clients. I will most certainly never use BMW Sandton again !!
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
10 (76.92307692307692%)