Bad service

The time period you wait is terrible. You are expected to call in before getting to the store to get your order done quicker but when you do so, you still get to the store and wait almost 2 hours. I was told that my order will be ready in 15-25 minutes when ordering and i got to the store and when i queried, i was told that i have to Wait and they dont have anything they can do and that my order doesn’t matter wether i ordered over the phone or online but i will wait just as long as if i was ordering in store as there is no special treatment.