Poor after installation service negating peace of mind of backup power

In accordance with the radio Jacaranda interview and promotion by Romic, I ordered an inverter. This was really important to me as I am a chronic Epileptic with many seizures, and the dark poses many dangers during constant power outages and additional load shedding. I was initially under the impression that the hybrid inverter could accommodate my generator for charging. I was told that they cannot, yet the writeup and specifications state they can. I was assured that they would contact the suppliers about this. I never heard a thing, I therefore laid out more money for an extra battery and solar. The solar has not been working for over four months. The installer never answers me, and my complaints and requests, even to the owner and representatives in Pretoria are to no avail. I cannot remotely monitor the system as I was never shown the app activation procedure , I have requested a quote for additional panels, but this is pointless as the current solar installation does not work. I have no peace of mind, trust in the system and especially the after sale service of something that is highly costly. Sad, I had such high aspirations for Romic as the radio program was highly enticing. The one good aspect I can confirm that there installation is neat and the inverter and battery equipment is of high quality, so far, except for the solar which no longer operates. Due to the status of load shedding I will have to cancel my trip to Durban to assist my father who is 94. I will forfeit the accommodation cost as well. Rather a sad story to tell.