Romic Consulting
3.8|10 reviews
AZ
Andre Z
1 reviews | Active since Member
01 Dec 2025, 16:13
Solar discount which never materialise
They promise on national tv discount on solar installation for residential houses. All they need is a sms to them on which they will respons with a call back. But never call you back still waiting in vain for their call now for weeks
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Replies (53)Romic Consulting's replyOfficial
09 Dec 2025, 07:00Dear Mr van Zyl,
Thank you for bringing this matter to our attention. As discussed, if you do not receive a confirmation message indicating that your SMS was received, it means it did not reach our system. Since the SMS line is shared among multiple companies, it is essential that the keyword “ROMIC” is included at the start of the message to ensure it is routed correctly.
We are pleased that we were able to establish contact, provide you with your quotation, and clarify that the issue arose from a misunderstanding due to no message being successfully received on our side. We also appreciate your understanding once the situation was explained.
It is unfortunate that the report on HelloPeter suggested that there was verified communication from you to our company when, in fact, no such communication was received. Additionally, the platform does not obtain full context from all parties unless companies subscribe to their services—at significant cost—before they can address or resolve such matters.
While we recognise the importance of consumer awareness and the value of platforms that promote ethical business practices, we believe it is equally important that such platforms operate with fairness, accuracy, and transparency. In this instance, the information published did not reflect the factual circumstances.
Thank you again for your cooperation. Should you have any further questions or require assistance, please feel free to contact us directly.
Thank you for bringing this matter to our attention. As discussed, if you do not receive a confirmation message indicating that your SMS was received, it means it did not reach our system. Since the SMS line is shared among multiple companies, it is essential that the keyword “ROMIC” is included at the start of the message to ensure it is routed correctly.
We are pleased that we were able to establish contact, provide you with your quotation, and clarify that the issue arose from a misunderstanding due to no message being successfully received on our side. We also appreciate your understanding once the situation was explained.
It is unfortunate that the report on HelloPeter suggested that there was verified communication from you to our company when, in fact, no such communication was received. Additionally, the platform does not obtain full context from all parties unless companies subscribe to their services—at significant cost—before they can address or resolve such matters.
While we recognise the importance of consumer awareness and the value of platforms that promote ethical business practices, we believe it is equally important that such platforms operate with fairness, accuracy, and transparency. In this instance, the information published did not reflect the factual circumstances.
Thank you again for your cooperation. Should you have any further questions or require assistance, please feel free to contact us directly.
Best regards,
Romic Consulting's reply09 Dec 2025, 07:00
Official
Dear Mr van Zyl,
Thank you for bringing this matter to our attention. As discussed, if you do not receive a confirmation message indicating that your SMS was received, it means it did not reach our system. Since the SMS line is shared among multiple companies, it is essential that the keyword “ROMIC” is included at the start of the message to ensure it is routed correctly.
We are pleased that we were able to establish contact, provide you with your quotation, and clarify that the issue arose from a misunderstanding due to no message being successfully received on our side. We also appreciate your understanding once the situation was explained.
It is unfortunate that the report on HelloPeter suggested that there was verified communication from you to our company when, in fact, no such communication was received. Additionally, the platform does not obtain full context from all parties unless companies subscribe to their services—at significant cost—before they can address or resolve such matters.
While we recognise the importance of consumer awareness and the value of platforms that promote ethical business practices, we believe it is equally important that such platforms operate with fairness, accuracy, and transparency. In this instance, the information published did not reflect the factual circumstances.
Thank you again for your cooperation. Should you have any further questions or require assistance, please feel free to contact us directly.
Thank you for bringing this matter to our attention. As discussed, if you do not receive a confirmation message indicating that your SMS was received, it means it did not reach our system. Since the SMS line is shared among multiple companies, it is essential that the keyword “ROMIC” is included at the start of the message to ensure it is routed correctly.
We are pleased that we were able to establish contact, provide you with your quotation, and clarify that the issue arose from a misunderstanding due to no message being successfully received on our side. We also appreciate your understanding once the situation was explained.
It is unfortunate that the report on HelloPeter suggested that there was verified communication from you to our company when, in fact, no such communication was received. Additionally, the platform does not obtain full context from all parties unless companies subscribe to their services—at significant cost—before they can address or resolve such matters.
While we recognise the importance of consumer awareness and the value of platforms that promote ethical business practices, we believe it is equally important that such platforms operate with fairness, accuracy, and transparency. In this instance, the information published did not reflect the factual circumstances.
Thank you again for your cooperation. Should you have any further questions or require assistance, please feel free to contact us directly.
Best regards,