Mercedes dealership - frustration personified.

In a word, arrogance! In addition to a new problem being mysteriously "discovered" while they were repairing another, it has taken weeks and weeks of literally "begging" Ronnie's management for me to even get a quote from them. All this time without a car of course. Finally, over a final two and a half week period and numerous emails politely begging for some action, I succeeded in going from "it should be here today" (the part itself) to an exorbitant quotation which seems (in my view anyway) to cover every possible outcome. As an "over 60" believe me when I say that I have dealt with a few dealerships in my life but NEVER HAVE I EVER had an experience like this one. This is undoubtedly my last Mercedes Benz and certainly my last walk into Ronnie's Motors' door. To Mercedes, there are other good cars out there you know!