AH
Alan H
Active since Feb 2013
15
Reviews
0
Industries
Reviews
15 reviews6 months ago
Totally unnaceltable customer service at Vodacom Beacon Bay
We completed all the required application forms & FICA docs for an additional mobile data package/router. This on an existing Vodacom account, one in good standing for over 20 years. This was TWO WEEKS AGO at the Beacon Bay franchise outlet. Today, when I make my third visit to find out what the delay is. I am told they need yet another “letterhead” telling them what package we want, this despite signing all the original application documents! So either the local agent was clueless (and took two weeks to discover this) or the Vodacom systems themselves are so onerous that a simple “add-on” (which should be on-line/instant) is a challenge!
124 replies
8 months ago
If you have another option, take it.
With some thirty years of property experience, both as landlord and tenant, I have never experienced anyone with such an uncooperative and negative approach to what should be a mutually beneficial association. Dogmatic and uncooperative. Expect a complex, one sided lease. One that pretty much signs away your rights to exercise your own business discretion. Expect almost every decision to be controlled by the small print. Do not expect a “let’s see how we can do this” approach typical of a professional property owner. Don’t for a moment think, merely because you rent premises, that you can appoint your own (duly registered) electrician to put in a plug point, or your shop fitter to put up a shelf, and heaven forbid that you want to put a sign on your window….ah, that small print again! If I could go back in time, I would run a mile.
0 replies
18 months ago
Don’t stock full spare parts for a Corolla Cross? Shocking service!
I am otherwise a loyal Toyota customer BUT, I now have to wait, without a car, for SIX WEEKS for parts for a 2023 Toyota Corolla Cross, one of the best selling cars in South Africa! That is shocking…. How do you not carry AT LEAST a full vehicle “worth” of spares …?
0 replies
24 months ago
The Mweb IT world is not as efficient as it is purported to be!
So, to succeed in what should be a a simple job, upgrading an email account: (a) I send two unanswered emails to "sales" and after no response (b) Phone them. After idling in a time consuming holding pattern, "sales" (an extremely rude and abrupt attendant) say they can't do it,. That it must happen online and (without checking/noticing that my package cannot handle this online) they transfer me to technical (c) A 20 minute plus holding and a (very polite) technician says I have to go to sales, that THEY must do it, and he will put me through.... I THEN GET CUT OFF BY THEM!!!!! THIS SHOULD NEVER BE THAT DIFFICULT. PS: I am told the reason I cannot do this online is I have an "old package".... extremely frustrating ... and an hour of my day without success.
0 replies
25 months ago
MIOSA: Industry ombudsman is on whose side!
Their response to my claim agains Jeep clearly indicated that they had given scant consideration to the facts provided. In fact, I simply cannot believe/can but wonder how they derived their conclusion at all! My attempt at a written appeal was simply ignored. I must conclude, after reading other reviews on this platform and observing the lowly 1.9 trust rating, that my experience accurately reflects the poor standards on offer. For reference my initial case was against Jeep SA who have not yet once, during what is now a 5 month saga, made any attempt to communicate/respond other than a frustrating “thank you for your communication”:or some such auto-response.
0 replies
25 months ago
Waste of time….
An absolute waste of time. The reviewer reached a no claim conclusion based on an absolute, blatant and *********** misinterpretation of the clearly communicated facts! No communication, none; no questions; no additional information. It was as-if my submission was dealt with by someone with no knowledge or experience of the English language not to mention the law. I have appealed but no further communication was forthcoming. A pointless institution. So not only have I been bul**** by two members of the industry, but our so-called “friend” could not even understand the case! .
0 replies
26 months ago
Problems with my Jeep Renegade
After completing only 34 000 km's in my 2019 Jeep Renegade 1.4, I was informed I had to replace my turbo at a cost of +/- R24 000! There was NO EVIDENCE to suggest this was necessary (car was performing 100%) but there was a "diagnostic warning" which was unable to be remedied by the agents technicians. It would NOT go away until a new turbo was installed. I had the old turbo independently tested and it was found to be working 100%. In the end, I was assisted with some discount... but this said, I still had to pay R10 000! I don't believe this was my problem, I do believe there is a latent defect in this product. The real ugly part was that, despite polite requests for attention to my claim on this matter (some being three months old) I am getting NO RESPONSE from either Stellantis (Jeep SA) or their local agent. I have now been forced to go to the MIOSA (onbudsman) in the hope of a fair outcome. Yes, the warranty was over but a turbo at this low mileage, should never have become an issue. For those who might not be aware, we are protected from poor products by the Consumer Protection Act: which states that every consumer has the right to receive goods that: are reasonably suitable for the purposes for which they are generally intended; are of good quality, in good working order and free of any defects; will be useable and durable for a reasonable period of time, with regards to the use to which they would normally be put; and
0 replies
30 months ago
Jeep, never again.
I have a 2019 Jeep Renegade 1.4, done only 33 000 km’s. I took this in to Ronnies Motors East London (agent) for a standard service (no faults/running perfectly). This was bad enough at R4800 but was told I need a new turbo at R24 000!!! They did get Jeep to agree a parts discount… but nevertheless I still need to pay R9 000. I have spoke to three industry professionals who say that a modern turbo should NEVER pack in at such a low mileage unless it was a poor product in the first place OR a foreign object got sucked in. I am no expert myself but I do believe I should not be asked to foot this account.
0 replies
46 months ago
A misleading online sales portal that seemingly no stock and makes misleading claims of quick service.
These people are ANYTHING BUT reliable. They seem to carry no stock, be a portal that only order the goods once you have paid. Seemingly from overseas (probably China). When you raise queries they send cover-your-ass responses and one feels like a can being kicked down a gravel road. As I type, I have been waiting for an led light for six weeks and as yet don't even have a waybill number. There are far better options out there folks.
0 replies
62 months ago
SOLD A SECOND HAND ITEM INSTEAD OF NEW ON LOOT
I RECENTLY BOUGHT A KRUPS COFFEE GRINDER. THIS WAS DELIVERRED BUT ENDED UP BEING A USED ITEM!!!!!! I LOGGED A TICKET EXPECTING AN APOLOGY AND THEM OFFERING TO PICK UP THE ITEM FOR A REFUND BUT NO ..... 10 DAYS LATER I AM EXPECTED TO GO THOUGH HOURS OF ELECTRONIC FORMS - NO ONE HAS CALLED ME ... I DIDN'T MAKE FALSE PROMISES!!! NEVER AGAIN WILL I BUY FROM LOOT.
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
2 (13.333333333333334%)
1 Star
13 (86.66666666666667%)