Appaling service

What an appaling service received. K have been calling their service department since last week. You get transferred then cutoff and no other alternative offered even no one bothered to take my details and call me back. I eventually got hold of a certain lady either called Thandi if I recall well, today. She took my details and promised to send me an email with a form to complete and until now nothing has been received. It was at 9h30 when she promised and I called again at 9h55, again she promised within the next 2 mins as she was attending to walking clients. Clearly with Jeep Ronnie's Motirsyou must be a walkin client to be attended to. I am still waiting for them to send me the forms and advise on what I need to do as my car has a warning light of oil change.