MM
Mziwamadoda M
Active since Oct 2012
18
Reviews
0
Industries
Reviews
18 reviews13 months ago
Fnb Funeral Claim.
My wife banks with fnb for 19 years and earn her salary into this account with other product lines. She added my cousin to her funeral policy and at claim stage treated like a ****mer for a mere R10 000. No one made contact with her but fnb chose to call people around from her mom investigating the so called red flags to the claim. Of which she was never asked to clarify them. It was worse today when physical assessment went as far as driving to Stutterheim and later called Mrs Mopi and wanted to meet in East London. My family's sin was not knowing my wife's ****en names as a result a conclusion was made that there is no relationship with the deceased. I never felt so angry in my life like this and asked my wife to look for another bank after this whole saga. Fnb never done any due diligence to my wife's profile with the bank and am sure if this was done, FNB would have known their loyal Private Wealth client.
106 replies
20 months ago
Compliment on service
Like to compliment Cebisile Sithole for a great service and effective support whilst engaging with her. She was suporting me with the cancellation of my policy and had great experience.
53 replies
33 months ago
Unfair Treatment
My RCP was handed over for arrears of R14k and paid R33k towards the arrears. The lawyers returned the account back to standard bank who later handed it over to other lawyers even though it was no longer in arrears. I tried all avenues internally and still not resolved and only left with an ombudsman option now.
180 replies
57 months ago
Failed service request
I contacted Netstar on 14th July and again on 3 Aug for a tracker installation. I haven't been contacted even today and I continue paying a monthly premium for a car I don't have. I feel this service is appalling and want to cancel the entire contract with no cost to me as this is not my fault. Netstar alas failed me as a customer.
53 replies
76 months ago
Bad service and can't access our funds.
Opened a club for school fees savings and this is the second year, we struggled to access our funds. We went to the waterfront branch and was assisted by Dezlin Rhode who is the team leader. We spent hours at the branch without being assisted as the system requires 3 signatories and yet our constitution says 2 people and the names of the people mentioned. We then told that the branch manager is not available to authorize this transaction. The service has been appalling and we want to access our funds and then close this account. We never received any joy as Nedbank doesn't show any interest in assisting us but were arrogant. We left the branch not knowing whether we will get our money or not and we went to a branch last week for same thing and were not assisted. We would like someone from CEO office to attend to this urgently as I find the stuff incompetent in dealing with this.
0 replies
77 months ago
Appaling service
What an appaling service received. K have been calling their service department since last week. You get transferred then cutoff and no other alternative offered even no one bothered to take my details and call me back. I eventually got hold of a certain lady either called Thandi if I recall well, today. She took my details and promised to send me an email with a form to complete and until now nothing has been received. It was at 9h30 when she promised and I called again at 9h55, again she promised within the next 2 mins as she was attending to walking clients. Clearly with Jeep Ronnie's Motirsyou must be a walkin client to be attended to. I am still waiting for them to send me the forms and advise on what I need to do as my car has a warning light of oil change.
0 replies
79 months ago
Fraudulent account opened
I have submitted an affidavit at a Jet store in bayside, cape town regarding a fraudulent account which was opened using my details in durban this year. I only received an sms informing me that an investigation has been concluded and yet no email nor phone call received. All this information still apears on my credit report from experian, transunion ans compuscan. Urgently please update and send me confirmation letter as well. Regards, Mzi
210 replies
79 months ago
Account billing information
I have paid up a loan in 2017 and yet it is still showing on both Transunion, experian and compuscan as a result is affecting my credit score. Please update these urgently amd provide me with proof of such within 7 days.
420 replies
86 months ago
Appalling Service
I am really frustrated with the level of service from your company as I requested a confirmation Letter on the 27th April 2019 and until today am still getting stories that you waiting for vodacom to issue the letter. I am paying directly to your account and asking for a simple letter stating that i have made arrangements on a certain date and still paying as per that arrangement doesn't need vodacom. Kindly please provide me with the letter before end of business today. Regards, Mzi
56 replies
93 months ago
Update Transunion and Experian ans also send paid-up letter
Good day, Telkom chose not to updated Transunion and Experian after an account has been settled in March and it's a struggle to get hold of them so they can send a paid-up letter so I can send it myself to these institutions. Please update urgently as it affects my payment behavior and scoring.
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (33.333333333333336%)
1 Star
11 (61.111111111111114%)