Bad service

Hi, I am so disappointed by the manner in which Ronnies Motors Suzuki operate. On the 12 March 2022, I took my Suzuki Ertiga for a service around 7:50 am n was the first person to arrive. Other vehicle owners came in numbers after us. After some time,a driver came to take us to our destinations while our vehicles are being serviced.

Hours passed,by 14:00 I decided to call and enquire,to my surprise my car was still at the workshop,not in the washbay yet and other vehicle owners has came already to collect their vehicles. How come?! So in my understanding, Ronnies Motors Suzuki only work by favours n not by "first come, first serve" policy and that's wrong!