Shocking service

As a customer one experiences poor service from time to time. Roof Insulation takes poor unprofessional customer service to the next level. Firstly they did a horrendously poor job. Our roof Insulation is worse than before and with the arrival of rain season the rubber + water proofing on our roof did not improve leaks. In fact it is much much worse with multiple new leaks have been introduced with water pouring into our house and into a wall as well. They did much more than a terrible job though with the on-site manager repeatedly lying to us about how he was taking shortcuts and changing settings on the temperature camera to make it look like insulation had improved which we found to be fraudulent afterwards. If only the story stopped here ... but no it does not. We spent most of our time (for weeks) to check up on the poor work by climbing into and onto the ceiling to find repeatedly they had taken shortcuts and not completed their work. Guess what? They then pressured us into paying them more money by shouting at my wife and falsely claiming they could litigate for not paying in full for a job that has not been completed. The owner also promised a 10 year guarantee and has not responded to messages about the new leaks. My wife was kind enough to pay them more but both of us regret this now. We would not like to see them in our house again and thought its worthwhile sharing our experience to prevent others from dealing with spending 10s of hours and a gigantic sum of money only to be poorly treated and end up with a worse roof than before.