RS
Ruan S
Active since Dec 2011
5
Reviews
0
Industries
Reviews
5 reviews47 months ago
Shocking service
As a customer one experiences poor service from time to time. Roof Insulation takes poor unprofessional customer service to the next level. Firstly they did a horrendously poor job. Our roof Insulation is worse than before and with the arrival of rain season the rubber + water proofing on our roof did not improve leaks. In fact it is much much worse with multiple new leaks have been introduced with water pouring into our house and into a wall as well. They did much more than a terrible job though with the on-site manager repeatedly lying to us about how he was taking shortcuts and changing settings on the temperature camera to make it look like insulation had improved which we found to be fraudulent afterwards. If only the story stopped here ... but no it does not. We spent most of our time (for weeks) to check up on the poor work by climbing into and onto the ceiling to find repeatedly they had taken shortcuts and not completed their work. Guess what? They then pressured us into paying them more money by shouting at my wife and falsely claiming they could litigate for not paying in full for a job that has not been completed. The owner also promised a 10 year guarantee and has not responded to messages about the new leaks. My wife was kind enough to pay them more but both of us regret this now. We would not like to see them in our house again and thought its worthwhile sharing our experience to prevent others from dealing with spending 10s of hours and a gigantic sum of money only to be poorly treated and end up with a worse roof than before.
0 replies
54 months ago
Travelstart are the worst travel booking experience I have ever used
Very poor service. Immediately notified travelstart and my bank of not wanting to go through with an online booking. They ignored my messages and insisted they already had taken money and want to charge a massive cancellation fee of R12,000! After reading the airline terms and conditions online I realised one can cancel tickets for free within 24 hours. Travelstart promised to speak to the airline and share their communication with me. They off course did not do this and proceeded to take the full ticket plus booking fee from my bank account without contacting me once. I am at a loss of words. Hard to reach, false terms and conditions, violating the consumer protection act, take money from my bank account against my will, promise to follow up, etc...
0 replies
54 months ago
Vox Fiber outages and service worse than Telkom
Complete internet outage for a day here and there. On Saturday reported another outage and contacted vox numerous times via email and phone, asked for phone back when queue was too long. For personal reasons we urgently needed the internet to be switched on and I communicated this via email. No one phone me back. A couple of times an operator put the phone down in my ear, again without phoning me back. Eventually got through by phoning repeatedly to someone late Saturday. Today, Monday 4PM the internet is still not working and after the first operator again put down the phone the second is offering an "escalation" where they will speak to octatel and will hear back within 3 days of what the next step is. Why did they not investigate on Saturday or one of the numerous other times I contacted them before Saturday? Why do I have to wait another 3 days? Never thought I'd say this but maybe Telkom wasn't that bad
53 replies
124 months ago
Poor dishonest service
I would like to complain about poor service that we have experienced with your company. <br> Your driver picked us up on 23 December without a baby seat that we requested. Your office informed us that we could use our own seat and assured that our seat will be kept safe in your office and that it won't be used by someone else. <br> We are driving back home now and our baby seat has clearly been used by someone else since it contains baby sunglasses and lip gloss. <br> This is poor and unethical service. <br>
0 replies
128 months ago
Charging me for poor deceptive service
I made a BA booking via travelstart<br> Travelstart systems does not allow two passengers to have the same name so I was forced to use different names on their systems<br> The following day a call centre agent told me that 1) I cannot change the name of passengers 2) I need to cancel the booking, 3) I only get my money back in 6 weeks time, 4) I will still pay my booking fee as well as a cancellation fee, 5) I should immediately make another booking (to earn some more fees I guess?)<br> <br> I phoned BA and they confirmed the name can be changed but travelstart needs to make the change.<br> <br> I am still struggling to get travelstart to make this change for me. poor, deceptive service at a fee!
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
3 (60%)