Rookie USA is a ****

I ordered on the 18 th since then no reply have being sending emails Facebook messages and Instagram they will say they will get back to me even now still waiting and when you call them is a nightmare it will just finish your airtime they will say the person on this extension is unavailable.and even tried to call their branches the contacts they provided are not working .called mall of Africa the guy did not even care to check my order or give me the number so I can call them.i want to cancel this order but I tried to log in I couldn't using my email they same email they sent the order number tried to retrieve password dololo then I registered again with the same email is picking this one without the order number please assist you assisted with Makro