Poor Customer Service and Hygiene Standards

Subject: Formal Complaint Regarding Poor Customer Service and Hygiene Standards

To Whom It May Concern, I am writing to formally lodge a complaint against Root’s Butchery at Mabopane Square regarding extremely poor customer service, unhygienic conditions, and unprofessional conduct by staff.

Firstly, the overall hygiene in the butchery is unacceptable. The meat on display appeared old and poorly maintained, with clear signs of inadequate pest control. What was most disturbing is that staff were cleaning the glass freezer while meat was still inside, wearing dirty overalls. Sweat and dirt were visibly falling into the meat that was later sold to customers.

This is completely unacceptable. We are human beings, not scavengers, and we expect food sold to the public to meet basic health and safety standards. Secondly, the customer service was very poor. The staff do not serve customers according to the order of arrival. While we were patiently waiting in line, a man walked in and was assisted immediately ahead of us. When we raised concern and explained that we were first in line, the lady who assisted us who was not wearing a name tag responded with a bad attitude and gave unnecessary explanations instead of correcting the situation. Her behavior was unprofessional and disrespectful.

Even when she eventually assisted us, she did so with clear attitude, throwing the meat on top of the fridge carelessly and rushing to assist the other customer, as if we were not important. This conduct made us feel disrespected and undermined as customers. If discipline, hygiene, and respect for customers are not a priority at this store, I will have no choice but to escalate this matter to Consumer Protection Services and relevant health authorities.

I expect this complaint to be taken seriously and appropriate corrective action to be implemented.

Yours sincerely, Concerned Customer