Roots Grill in Kempton Park CBD - Go there if you are willing to wait over an hour for food and deal with rude staff!

RE: Roots Grill Kempton Park CBD (NOT Festival Mall) On Friday the 27th May 2022 I was working from home and decided to sneak away to grab a "quick" bite to eat. I arrived at Roots Grill Kempton Park CBD and ordered a full chicken, pap, salad and coke (R120) as well as a quarter leg, pap and coke. The time on the till slip they gave me with my order number (133) was 11.30am. I sat down and waited and waited my number was never called. People who came after me were receiving their orders and leaving while I was still waiting and waiting. The people working there clearly have their favourites who are probably regulars (taxi drivers, construction site workers) because those people’s orders were prioritized while I was made to wait. They did not even acknowledge me, all they do is stand behind the counter and talk loudly and there was an accident right outside the restaurant and to my surprise they all rushed out, leaving customers waiting, to go and witness the accident! They then all came back and very loudly, detailed the gruesome accident about how the bone was broken and I thought well, there goes my dining experience….At 12.00pm (this is still during my working from home hours so I was getting very agitated) I decided to go up to the counter and ask the lady about my order. She took the slip and asked the braaimaster about the full chicken, she then told me to wait for the full chicken. So again I sat and nothing happened. Then a different lady was behind the counter at 12.15pm I again decided to get up and ask about my order. She too asked the braaimaster about the full chicken which is when he responded with: there is no full chicken she will wait 45 minutes. I then told the lady to look at the time on the till slip, I have been waiting for 45 minutes already to which she very rudely said: Go to the till and get a refund! I was horrified. If there is no full chicken, why did they not tell me that from the beginning? I would have definitely gone somewhere else, the staff there is very unprofessional and unnecessarily rude, they have no clue what customer service is. It was my first and definitely the last time I step into ANY Roots Grill!