Rotten food and missing chicken pieces

I bought a full chicken from Roots Grill by Jewel City in Maboneng. They cut the meat without consent, and when I got home, there were missing pieces in it and the meat was rotten, it did not smell fresh at all. I alerted Sbu, the manager of the store at that time and he did nothing about this. I get that we serve mainly a black audience these ends, but I am sure that we can do better to improve the type of service and quality we offer to each other.