FK
flavia K
Active since Jan 2016
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
McDonald's Jewel city bad customer service
I used my points to buy a hot chocolate and the orsering machine said it was on outage... i consulted the then cashier Thabile, said the machine was out of order and brushed me off rudely. The ****in lady then told her she’d switched off the ordering machine because it wasn’t working but could still make my drink. Instead of sorting it out, Thabile told us to leave — also in a rude manner. This behaviour is unacceptable.
0 replies
27 months ago
Thank you
Thank you ♥...i appreciate the way I am respected by you, although you increased my rent.. keep it up.. Bn staying at purchase place for 5 years now. Because of you... Thank you to Busi, the former receptionist with the most beautiful piercings, etc.
58 replies
44 months ago
Standard Bank Fraud case follow up
I am shocked and appalled by the treatment that I have received thus far from Standard Bank. It has been 5 months since I logged a fraud case on my account, which has not been resolved to my satisfaction. I say satisfaction because I was given an outcome letter of investigation after so many attempts to speak to an actual person in charge regarding my case! On the 23rd March 2022 I lost my debit card and blocked it around 9pm that same evening. However, the following day on the 24th March, money kept coming out of my account in R500s and one R390 until it was a total of R3 300. During that time, I called Standard bank and asked why the card had not been blocked; while they managed to "reblock" the card, the money was gone, and they told me that the previous agent had blocked the wrong card on my account and not the one I had requested to be blocked. Fast forward, I logged a fraud case, received 2 calls a week later, one week after the other asking me questions regarding that case. then pure silence. I went to the banks in Braamfontein, Clear Water mall, Menlyn and Braam again. I would be kept on the line for hours on end with no one to attend to me because I was told "the fraud department doesn't work at the banks" (wow). I eventually made some noise on Twitter then I got some attention from some agents then the case went silent again. Finally I called in and threatened further action, then a letter was sent to me which read: We (The Standard Bank of South Africa Limited” / “SBSA” / “the Bank”) refer to the matter reported on 24 March 2022 for card 51961***********, with reference 2022-332540890. Thank you for allowing us an opportunity to investigate the above matter which was reported to the Bank following alleged unauthorized transactions performed on 24 March 2022 to 24 March 2022. We apologize for the distress that this incident has caused. We consistently apply stringent security safeguards and take proactive steps to prevent or detect fraud with the aim of minimizing incidents of this nature. We, therefore, deeply regret any fraud related losses suffered by you as our valued customer. Based on our understanding of the facts and documents available to us, it is the transactions listed below that are in dispute and are alleged to have been fraudulent. We confirm that your card details were compromised because of – Lost/Stolen Card. “Lost/Stolen card fraud is a fraudulent transaction that occurs on a valid issued card when the cardholder has lost his/her card, or when the card has been stolen from a legitimate owner”. The assessment is based on our evaluation of the facts and documentation available to us and we can confirm that the disputed transactions are as follows: We have concluded our investigation and could not find any wrongdoing on the Bank’s part. The following was noted as part of the investigation: • Your original card and PIN were used to perform the transactions. • The disputed withdrawals and/or transactions took place before the card was stopped. The Bank was not the beneficiary of the proceeds of the unauthorised transactions. We regret to inform you that we will not reimburse you. Please note that Standard Bank remains committed to addressing crime and that we will cooperate with the South African Police Services in any criminal case opened by you in this matter. This outcome is based on the information and documents that we have in our possession. Our Fraud Office has concluded the matter, but if you wish to have it reviewed, you may contact our Complaints Department on 0860101101 or by email at Complaint.ResolutionCentre@standardbank.co.za An independent body will then review the matter and you will be advised of the outcome. The Bank’s rights are reserved in full. We assure you that protecting our customers remains a top priority and we deeply regret the incident. Yours sincerely Fraud Risk Management Card Fraud Department. now, here is where I got ****ed and have decided to go all out. I responded and asked them; did they had not listened to the call where I blocked my card on the 23rd? if so, how then, or why was my card still active on the 24th for people to make purchases through tapping? if I was the one that used the card, then why did the bank issue me with another new card if they are disputing that i did not block the card? I want answers to these questions answered by standard bank, and I also demand a recording of the call I made the day that I blocked this card on the 23rd March 2022. I am going to take this matter further next week if it is not resolved here.
74 replies
58 months ago
Rotten food and missing chicken pieces
I bought a full chicken from Roots Grill by Jewel City in Maboneng. They cut the meat without consent, and when I got home, there were missing pieces in it and the meat was rotten, it did not smell fresh at all. I alerted Sbu, the manager of the store at that time and he did nothing about this. I get that we serve mainly a black audience these ends, but I am sure that we can do better to improve the type of service and quality we offer to each other.
0 replies
62 months ago
Bad communication , Poor response rate and no ticket confirmation
I made a payment for a flight at 7am tomorrow. Sent through proof of EFT payment to their email address: payments@travelstart.com around1pm. No communication has been received from them since. I have attampted to speak with them on their watsap chats, their robot has since blue ticked me after saying " Please wait while I transfer your chat to one of our agents. Meanwhile, please feel free to type in your query" My major concern is that my flight is at 7am, while their offices only open at 9am and till now they are not reacheable.
106 replies
63 months ago
Pick and Pay Braamfontein
I bought Russians from Pick and Pay in Braamfontein. Four of them. They were rotten and had the wrong packed date. It said they were packed on the 10/02, while today is only the 09/02. I actually think that I want a refund. That is too much disrespect.
56 replies
65 months ago
Issues with opening my Standard Bank Small business account
I attempted to open a small MyMo business account for my text editing company two weeks ago. This is because one of my clients requested a registration number as well as a BEE certificate. this was done with ease. Then came the business account. WOW!! My agent was Bongani Ngcobo. He reassured me that he would sort it out on that day, the 24th of November. we needed to send it to my clients'HR by the 26th. Mind you, I had originally submitted my application online before on the 20th. For me to call Standard bank, it was a mere courtesy to find out what they needed. Fine, Bongani told me he needed the COR14.3 form and a letter saying I would be in charge of the finances because my partner does not have a business visa. Sent those on the 24th and waited. Called in on the 25th to no avail. I went in to the branch in Braamfontein to find out what is going on, plus I was tired of wasting my airtime to on them. I was assisted by a lady called Tsholo, who told me that Bongani needed to update his system for him to be able to send me the documents I needed to sign and that I would receive a call from him before 10 as they are all working from home. I called Bongani at 10.40 to find out what the delay was. He told me he would send me the documents to sign. He sent them. I signed. Until now, on the 1st December, I have heard nothing from any of them.
112 replies
125 months ago
Simphiwe went the extra mile
I was having a huge problem with my cell phone insurance as well as finrite where i was given the run around about some block code on my account among other irritating things. I went to this particular store and after being there on three occasions Simphiwe took it upon his hands to ensure that my query was resolved to the fullest! given that South African customer service is generally poor, people like Simphiwe give us hope . Kudos!
75 replies
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2 (25%)
4 Star
0 (0%)
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2 Star
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1 Star
6 (75%)