Extremely Unprofessional Conduct by Agent Louma – Avoid at All Costs

My experience with Louma, an agent representing Rose Eeds, has been nothing short of appalling. From the start, communication was poor, and it only worsened during the exit process of my lease at 3 Royal Mews, Muizenberg.

Despite multiple attempts to arrange a joint exit inspection—as required by the Rental Housing Act—Louma failed to show up or respond to messages. She only visited the property after I had vacated, which legally forfeits the landlord’s right to claim damages from the deposit.

To date, I have still not received any feedback or confirmation regarding my deposit refund. Louma has ignored my messages and only responds when it suits her. Most concerning of all, she stated—both in writing and via voice note—that my deposit would only be refunded once a new tenant is found. This is ******** and a clear violation of tenant rights.

The entire process has been stressful, unprofessional, and costly. It feels as though every effort is made to delay or avoid refunding deposits, using excuses that disregard legal obligations. This kind of conduct is exactly why so many tenants feel unprotected and vulnerable.

I strongly advise others to avoid dealing with this agent. My experience reflects a serious lack of professionalism, accountability, and respect for the law.