ROSELLA CRESTA MALL

I was a long time customer at RISELKA LADIES BOUTIQUE in cresta mall until a year ago due to my retirement. During this time I purchased many overseas & very costly imported garments plus shoes. My gripe is with the ONE PAIR OF HOTTER SANDALS (UK) purchased in 2021 sometime. I found to my horror that the inner platform sole thatbfits into the base has started coming AWAY FROM THE BASE at the toe area. I have wirked in the clothing & textile industry forv40 plus yrs & as such I am very aware of the quality required for the overseas market consumers. It is of an exceptional high standard & as such the garments plus shoes can bevwirn fir many years successfully. Because of this oroblem I aporiached the manager if the ROSELLA STORE IN CRESTA & was later informed that there was nithing that could be done as the shoescwere purchased 2 yrs ago. I am fed up & most annoyedvas I was told that THEREVHAVE BEEN NO ITHERVRETURNS OF THIS SANDAL & THAT I AM THE ONLY ONE!!!! How insulting when one pays top prices to wear such merchandise & brands due to their quality. I intend to take up my complaint with HOTTER IN THE UK 🇬🇧 & as such get sone kind of satisfaction that when purchasing at theseborices one can do so knowing that it is MONEY WELL SPENT & not of cheap quality. The whole attitude towards the customer is totally disrespectful & non chalant. I hope that in these trying times when money is so hard to come by that they will come to the rapid realisation that this is NOT HOW TO TREAT A VALUABLE & RELIABLE CUSTOMER.