Bubbles and Bows Doggy Parlour

I booked a mobile grooming service (first time ever) for my elderly Westie. They arrived and I briefed them in depth that he was old (therefore a bit grumpy), had numerous lumps across body that they should look at before using the the clippers. I left him with them and went into my house. A few minutes later I heard my dog screaming and went to see what was happening. I found the lead groomer holding him while he was screaming. I took him of him and asked what was going on. The groomer said he was using the dryer on him and he was unhappy. Never in 12 1/2 of grooming had this ever happened! No dryer was in sight in their van and he was towel drying the dog. I sent them on their way. After calming him down it was clear that they had started trimming him so the story about a dryer was a blatant lie. I suspect that he was not compiling with the groomers wish and he was struck/dropped for him to be so traumatised. These guys need to come clean! Stay well away!!