RB
Rosetta's Bistro
Unclaimed Business
RB
Rosetta's Bistro
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
Jun '25 - May '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Rosetta's Bistro
Rosetta's Bistro has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Rosetta's Bistro across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Minah M
1 reviews | Active since Jan 2020
29 Dec 2025, 06:04
Poor Service Refuse to Refund
Not willing to refund after I cancelled my booking, they ignore emails and worse their Hostess Suzan is the worst, she literally argues with clients on the line and hung up as we were talking to her. I was only told yesterday that they don’t have any manager available and Cebisa is the only person working in finance and closed for December, amazing how a whole restaurant can only have 1 manager that closed the entire December and will resume late Jan, they can take our money but refuse to refund, they ignore my emails and takes me back and forth when I call. The reason for cancellation was because I went there prior before my group booking and their food was stale especially pastry, sour sausages and the food in general wasn’t nice I even informed the chef when I went there the first time, now they don’t want to refund for my upcoming booking.
Helpful (0)
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Minah M
1 reviews | Active since Jan 2020
29 Dec 2025, 06:04
Poor Service Refuse to Refund
Not willing to refund after I cancelled my booking, they ignore emails and worse their Hostess Suzan is the worst, she literally argues with clients on the line and hung up as we were talking to her. I was only told yesterday that they don’t have any manager available and Cebisa is the only person working in finance and closed for December, amazing how a whole restaurant can only have 1 manager that closed the entire December and will resume late Jan, they can take our money but refuse to refund, they ignore my emails and takes me back and forth when I call. The reason for cancellation was because I went there prior before my group booking and their food was stale especially pastry, sour sausages and the food in general wasn’t nice I even informed the chef when I went there the first time, now they don’t want to refund for my upcoming booking.
0
Replies (0)DM
Delisile M
1 reviews | Active since Jan 2020
27 Dec 2025, 18:52
Best buffe by far
Best buffet by far, value for money. The buffet includes fountain refreshments and wine. Variety of dishes and taste is best and unlimited for 3 hours.
Helpful (0)
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Delisile M
1 reviews | Active since Jan 2020
27 Dec 2025, 18:52
Best buffe by far
Best buffet by far, value for money. The buffet includes fountain refreshments and wine. Variety of dishes and taste is best and unlimited for 3 hours.
0
Replies (0)LC
Leon C
1 reviews | Active since Jan 2020
21 Jul 2025, 04:59
The best service an value for money
Five-Star Feast and Flawless Service at Rosettas! My recent visit to Rosettas restaurant at Emperors Palace was an absolute delight, deserving nothing less than a five-star review! From start to finish, it was an amazing experience where we were truly treated like kings. My friend and I both ordered the Farmhouse breakfast, and we were blown away by the sheer size and quality of the meal. For just R100, we received a massive plate piled high with two perfectly cooked sausages, a tender piece of steak, two eggs, grilled tomato, crispy bacon, delicious mushrooms, and two mini potato fritters, all accompanied by two slices of toast. It was an incredible amount of food for such a fantastic price – talk about value for money! Beyond the impressive portions and excellent taste, the service was of an exceptionally high standard. Our waitresses were attentive, friendly, and went above and beyond to ensure we had a wonderful dining experience. I can wholeheartedly recommend Rosettas to anyone looking for a superb meal, generous portions, and top-notch service. Well done, Rosettas – you’ve certainly earned our loyalty!
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Leon C
1 reviews | Active since Jan 2020
21 Jul 2025, 04:59
The best service an value for money
Five-Star Feast and Flawless Service at Rosettas! My recent visit to Rosettas restaurant at Emperors Palace was an absolute delight, deserving nothing less than a five-star review! From start to finish, it was an amazing experience where we were truly treated like kings. My friend and I both ordered the Farmhouse breakfast, and we were blown away by the sheer size and quality of the meal. For just R100, we received a massive plate piled high with two perfectly cooked sausages, a tender piece of steak, two eggs, grilled tomato, crispy bacon, delicious mushrooms, and two mini potato fritters, all accompanied by two slices of toast. It was an incredible amount of food for such a fantastic price – talk about value for money! Beyond the impressive portions and excellent taste, the service was of an exceptionally high standard. Our waitresses were attentive, friendly, and went above and beyond to ensure we had a wonderful dining experience. I can wholeheartedly recommend Rosettas to anyone looking for a superb meal, generous portions, and top-notch service. Well done, Rosettas – you’ve certainly earned our loyalty!
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Replies (0)AT
Andrew T
1 reviews | Active since Jan 2020
5 Feb 2025, 10:36
Tasteless food
Must admit the only good thing about this restaurant is the drinks,the food had no taste and for the price you pay there is no value for your money.Really disappointed and they will definitely not see me there again.
Helpful (0)
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Andrew T
1 reviews | Active since Jan 2020
5 Feb 2025, 10:36
Tasteless food
Must admit the only good thing about this restaurant is the drinks,the food had no taste and for the price you pay there is no value for your money.Really disappointed and they will definitely not see me there again.
0
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Thembi M
1 reviews | Active since Jan 2020
28 Sept 2024, 22:25
Food poisoning
The place is beautiful on the 1st of September I hosted a birthday party for my daughter and I invited all her friends from school to celebrate with her,the indulge with all different kind of food, a day after all the kids were sick they didn't go to school I suspect food poison or something I tried reaching the restaurant via email but they was no response
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Thembi M
1 reviews | Active since Jan 2020
28 Sept 2024, 22:25
Food poisoning
The place is beautiful on the 1st of September I hosted a birthday party for my daughter and I invited all her friends from school to celebrate with her,the indulge with all different kind of food, a day after all the kids were sick they didn't go to school I suspect food poison or something I tried reaching the restaurant via email but they was no response
0
Replies (0)KD
Keabetswe D
1 reviews | Active since Jan 2020
22 Jul 2024, 10:41
Worst service ever
Took my family there .The fried fish wasn't well cooked, the chicken/wors were cut into small y.The servers severed us small portions of food they didn't even have a smile.Their custard had lamps.My whole family had a running stomach.
Helpful (0)
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Keabetswe D
1 reviews | Active since Jan 2020
22 Jul 2024, 10:41
Worst service ever
Took my family there .The fried fish wasn't well cooked, the chicken/wors were cut into small y.The servers severed us small portions of food they didn't even have a smile.Their custard had lamps.My whole family had a running stomach.
0
Replies (0)TT
Tyran T
1 reviews | Active since Jan 2020
7 Jan 2024, 13:14
ROSETTA EMPEROR PALACE. NOT RECOMMENDED DON'T WASTE YOUR TIME AND MONEY.
I firstly tried to call the restaurant 7 times to confirm the time they close but everytime the call answered it got dropped and there were times the call just rang, there was no way to get in contact with them. On arrival to the restaurant we asked the lady at the entrance if there was enough food as we know the buffet started at 18h00 and we obviously didn't arrive at 6 on the dot we got there around 19.50 and we also enquired about what the servings was as it was our first time trying the place out. She assured us there was ample amount of food available and she said they serve a wide variety, we paid a balance of R600 as we already did a R100 reservation booking online so the total cost was R700. We got to our table at 20h00. When we got to the food station, the food was almost finished the chefs did not even replenish what was finished we asked for lamb to which one of the chef served us and that too when we asked for more than 1 slice she just stared at us before she could serve is with another slice. Further more when i went for a second serving of lamb i was informed they didnt serve lamb and only had beef to which they served my wife who don't eat beef due to religious reasons. they served her beef stating it was lamb. Every serving station we went to we had to call for assistance as they were doing everything else except serving guest. The food was so limited and there was Bearly anything to eat. My wife even asked a waiter for a new set of forks and knife that never even came. We spend half an hour at the restaurant and left totally unsatisfied. When we called for a the manager she was even offering a take away bag but what was we suppose to take away when all the food was finished. The cakes were so dry and there is hardly a variety to choose from, it was very limiting. Mind u there was even people walking around taking a survey about the experience in the first 15mins of us arriving and when we stated we was not impressed they did not even ask for us to elaborate so what type of survey were they doing as I'm sure they were only taking what they felt was suitable to them. I even showed pictures to the manager and all she did was apologize n state her staff wasn't suppose to be doing this like this. And by 20h20 staff was hardly to be of assistance as they were busy at the dishing station for themselves. Rosetta clearly don't know how to care for their customers this was a first and last time experience and total waste of money. We spent R700 for half an hour just for us to go buy food somewhere else as all we ate was 2 slices of the "beef" with roast potatoes and carrots. A TOTAL WASTE OF TIME AND MONEY WILL NEVER RECOMMEND TO ANYONE
Helpful (0)
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Tyran T
1 reviews | Active since Jan 2020
7 Jan 2024, 13:14
ROSETTA EMPEROR PALACE. NOT RECOMMENDED DON'T WASTE YOUR TIME AND MONEY.
I firstly tried to call the restaurant 7 times to confirm the time they close but everytime the call answered it got dropped and there were times the call just rang, there was no way to get in contact with them. On arrival to the restaurant we asked the lady at the entrance if there was enough food as we know the buffet started at 18h00 and we obviously didn't arrive at 6 on the dot we got there around 19.50 and we also enquired about what the servings was as it was our first time trying the place out. She assured us there was ample amount of food available and she said they serve a wide variety, we paid a balance of R600 as we already did a R100 reservation booking online so the total cost was R700. We got to our table at 20h00. When we got to the food station, the food was almost finished the chefs did not even replenish what was finished we asked for lamb to which one of the chef served us and that too when we asked for more than 1 slice she just stared at us before she could serve is with another slice. Further more when i went for a second serving of lamb i was informed they didnt serve lamb and only had beef to which they served my wife who don't eat beef due to religious reasons. they served her beef stating it was lamb. Every serving station we went to we had to call for assistance as they were doing everything else except serving guest. The food was so limited and there was Bearly anything to eat. My wife even asked a waiter for a new set of forks and knife that never even came. We spend half an hour at the restaurant and left totally unsatisfied. When we called for a the manager she was even offering a take away bag but what was we suppose to take away when all the food was finished. The cakes were so dry and there is hardly a variety to choose from, it was very limiting. Mind u there was even people walking around taking a survey about the experience in the first 15mins of us arriving and when we stated we was not impressed they did not even ask for us to elaborate so what type of survey were they doing as I'm sure they were only taking what they felt was suitable to them. I even showed pictures to the manager and all she did was apologize n state her staff wasn't suppose to be doing this like this. And by 20h20 staff was hardly to be of assistance as they were busy at the dishing station for themselves. Rosetta clearly don't know how to care for their customers this was a first and last time experience and total waste of money. We spent R700 for half an hour just for us to go buy food somewhere else as all we ate was 2 slices of the "beef" with roast potatoes and carrots. A TOTAL WASTE OF TIME AND MONEY WILL NEVER RECOMMEND TO ANYONE
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Replies (0)TM