Disgusting after sales service

I was not going to review anything. I was going to move on the moment I had my car towed from this workshop to a more honest and reliable one BUT due to the last invoice I received when my car was released, I have no choice but to give my honest review.

My car went in for a major service/repair on my engine in March. Car was fine for a few weeks until it had to go back quite a few times for smoking, coolant and LASTLY oil literally draining out of my car on the road on the 27 June 2023, a few days after it came back from RTA saying that they replaced the faulty part and that the car is fine to DRIVE (take note of this comment)

Before I continue, the owner's main reason is Me, a high risk pregnant woman, driving the car too hard LOL.

Any educated person knows that if you move your vehicle from one workshop to another, the warranty on what was fixed is forfeited (doesnt phase me 'cause every reason they gave was made sure that it's not related to the work they've already done on my car). I must have been very upset and disappointed in this after sales service to risk having my car moved (that should tell you more than enough).

On the last invoice the owner states the following:

1. Oil level low - No Oil in Engine. Funny, I wonder why my car was towed after I highlighted to RTA that oil in my car literally drained the road full on my way home from work, in peak traffic might I add, on the 27 June 2023. 2. Turbo Feed has perished due to age - Oil squirting from pipe. 3. Turbo Oil Return Pipe - Advised to be replaced due to age. Being a bmw customer and talking to this experience bmw specialist. Are you not supposed to check and replace components attached to a Turbo when the Turbo is replaced (one of the major services that was done in March - turbo replaced) 4 - Bearing pieces debris in Oil Filter Hmm, I wonder what might have caused that. 5 - Due to Low Oil Level and Pressure warning - Internal Engine components compromised Hmm, another interesting comment. After the owner noted on the invoice that my Turbo feeds failed due to age (so this confirms that the job was not completed in March, well done on noting that) 6 - Client advised against driving vehicle as is - No oil in Engine This is the best comment on the invoice LOL. No one advised on this. I know i couldnt drive my car, hence it being towed to the workshop, dummy. Completely rubbing their hands clean after breaking my car. I don't understand how you would do a major service and not check all components during a post "health check"

Lastly, after going back and forth with RTA, the owner sarcastically highlighted the Consumer Protection Act and that we don't have a foot to stand on because the car is "modified" (an open threat) but the funny part is, they were fully aware and we asked if the car having a downpipe will be an issue. They submitted the claim in March, anyway.

Perfect place for new customer, terrible customer retention. Perfect place for odd jobs, would not suggest them for "major service.

I would rather lose a warranty than for another person to experience something is horrid.