BP
Bronwyn-leigh Phillips
Active since Dec 2015
6
Reviews
0
Industries
Reviews
6 reviews3 months ago
Elderly Customer Manipulated Into Reinstating Policy Without Consent
In December at Parow Centre Mall, my 73-year-old mother approached one of your staff members at a kiosk to ask a simple question about vouchers that were promised to her but never received. Instead of merely checking on the vouchers, the salesman asked for her personal details and instructed her to go into DebiCheck on her phone -something she did not understand. He then took her phone, reinstated a policy, and approved a debit order on her behalf, without her informed consent. This behavior is deeply concerning and completely *********. What type of people are you employing to represent your company? Manipulating an elderly person, particularly someone living on a pension to reinstate a policy is unacceptable and borders on financial exploitation. I expect this matter to be treated with urgency. Please arrange for someone senior to contact me immediately to: 1. Cancel this policy 2. Refund all money *******ly debited from her bank account You may contact me on 061 224 4911. This experience has caused immense distress and has completely eroded our trust in your business.
112 replies
7 months ago
I’d like to commen...
I’d like to commend Jesse for his customer service, it was excellent!
53 replies
34 months ago
Disgusting after sales service
I was not going to review anything. I was going to move on the moment I had my car towed from this workshop to a more honest and reliable one BUT due to the last invoice I received when my car was released, I have no choice but to give my honest review. My car went in for a major service/repair on my engine in March. Car was fine for a few weeks until it had to go back quite a few times for smoking, coolant and LASTLY oil literally draining out of my car on the road on the 27 June 2023, a few days after it came back from RTA saying that they replaced the faulty part and that the car is fine to DRIVE (take note of this comment) Before I continue, the owner's main reason is Me, a high risk pregnant woman, driving the car too hard LOL. Any educated person knows that if you move your vehicle from one workshop to another, the warranty on what was fixed is forfeited (doesnt phase me 'cause every reason they gave was made sure that it's not related to the work they've already done on my car). I must have been very upset and disappointed in this after sales service to risk having my car moved (that should tell you more than enough). On the last invoice the owner states the following: 1. Oil level low - No Oil in Engine. Funny, I wonder why my car was towed after I highlighted to RTA that oil in my car literally drained the road full on my way home from work, in peak traffic might I add, on the 27 June 2023. 2. Turbo Feed has perished due to age - Oil squirting from pipe. 3. Turbo Oil Return Pipe - Advised to be replaced due to age. Being a bmw customer and talking to this experience bmw specialist. Are you not supposed to check and replace components attached to a Turbo when the Turbo is replaced (one of the major services that was done in March - turbo replaced) 4 - Bearing pieces debris in Oil Filter Hmm, I wonder what might have caused that. 5 - Due to Low Oil Level and Pressure warning - Internal Engine components compromised Hmm, another interesting comment. After the owner noted on the invoice that my Turbo feeds failed due to age (so this confirms that the job was not completed in March, well done on noting that) 6 - Client advised against driving vehicle as is - No oil in Engine This is the best comment on the invoice LOL. No one advised on this. I know i couldnt drive my car, hence it being towed to the workshop, dummy. Completely rubbing their hands clean after breaking my car. I don't understand how you would do a major service and not check all components during a post "health check" Lastly, after going back and forth with RTA, the owner sarcastically highlighted the Consumer Protection Act and that we don't have a foot to stand on because the car is "modified" (an open threat) but the funny part is, they were fully aware and we asked if the car having a downpipe will be an issue. They submitted the claim in March, anyway. Perfect place for new customer, terrible customer retention. Perfect place for odd jobs, would not suggest them for "major service. I would rather lose a warranty than for another person to experience something is horrid.
0 replies
83 months ago
Member Portion on Approved Quote vs Claim Statement
Utterly disgusted by a medical aid service that is so incompetent to follow-up or even track an email. I've communicating with various people from your call center that deals with Bonitas Members. All I need is to be reimbursed for a liability that ended up being much less than what the approved quotation. Im giving the following details and would like feedback ASAP because I dont need to explain everything for 30 minutes every time that I call you to find out what the hell is going on. Authorization number for treatment: 415848 Member Portion : R 4,192.72 Actual Member Portion as per claims statement: R 2,540.32 Clearly this indicates what i'm asking for, this is not so difficult to understand.
56 replies
88 months ago
SMS payment option defect!
Your SMS payment options is pathetic. This is now the SECOND month where I use this option and it does not go through. Now I'm being harassed by your staff, because of the incompetent payment system that YOU have. Funny thing is, it will show on the Mr Price App that the payment has been made because I can see the difference in the balance, and then after I received a call about not paying, I saw that it actually didnt go through. You seriously need to remove this payment option or FIX IT
105 replies
126 months ago
Excellent Service
Firstly, I would like to thank Auto Pedigree Paarden Eiland for the exceptional service as a team, their welcoming environment in the workplace, and their effort they put into making sure that their customers are HAPPY.<br> <br> Kearean De Nicker is a phenomenal salesperson who went the extra mile to make sure I get the vehicle I wanted as well as keeping me updated during every procedure and process. I was not forced to choose a vehicle, he respected my decision, and made sure that I was happy with my decision.<br> <br> I would recommend Kearean to high standard customers who is looking for someone to exceed their expectations. As a customer, you also get rewarded for referring potential/definite sales to Auto Pedigree!<br> <br> Thank you for my spanking BRAND NEW baby!!!<br>
75 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
4 (66.66666666666667%)