Rossouws Attorneys and Nedbank taking attorneys of my account and not doing any work for it very month!!!!

Nobody from Rossouw's attorneys phoned but me every month I see on my Nedbank credit card that they are taking two payments for themselves for the SMS they are sending me. I tried to phone them on the phone number on the SMS and they phone number do not even ring. They are a fraud, why would a business use them if they don't even phone the person to say that you are outstanding on your account and please make a payment every month. We also are a attorneys firm and we phone the people. I am very upset about the monthly money that are going off my credit card at Nedbank and I will look into it to see wat I can do about it! I am also upset with Nedbank, they go a notice that I have put myself under debt Counselling because I want to pay my accounts and have to pay anything to anyone any more because every one is making money of people who are struggling financial. I am going to contact the Legal Practice Council to find out how I can lay a formal complaint against them, because it looks like they are afraid to phone me in person but they are taking my money for work that was not done and Nedbank do not care about it.