THEY CAN'T HELP BUT STARE.. BECAUSE YOUR EYELASHES ARE MISSING!

My daughter's eye lashes on the right side were damaged and broke after a lash lift at Royal Brow'ness. According to their Facebook page, this is not the first time something like this has happened. Now claim that her lashes were like that before!! and refuse to refund us. Have the recording of the conversation with the manager... exceptionally rude.