RB
Royal Brow'ness
Unclaimed Business
RB
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Lebogang S
1 reviews | Active since Jan 2020
20 Nov 2024, 05:28
Royal brownness Cradlestone Krugersdorp
The owner of the company is not honest and transparent with her customers. Yesterday the 19 November 2024 I went to do my brows and lashes, she didn’t inform me of the prices prior, when she was done she charged me R250 extra for removing lashes, R120 times 3 for threading and R700 for lashes. When. Asked her why she didn’t inform me that removing lashes was this expensive she responded by saying I should have read the price list and if you remove lashes that were installed by her it’s only R150. I believe that this is a day light ******* that customers must be informed of the entire process so that they can make an informed decision. She was so rude and cold even during the conversation regarding the prices. I would recommend that customers be treated this way.
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Lebogang S
1 reviews | Active since Jan 2020
20 Nov 2024, 05:28
Royal brownness Cradlestone Krugersdorp
The owner of the company is not honest and transparent with her customers. Yesterday the 19 November 2024 I went to do my brows and lashes, she didn’t inform me of the prices prior, when she was done she charged me R250 extra for removing lashes, R120 times 3 for threading and R700 for lashes. When. Asked her why she didn’t inform me that removing lashes was this expensive she responded by saying I should have read the price list and if you remove lashes that were installed by her it’s only R150. I believe that this is a day light ******* that customers must be informed of the entire process so that they can make an informed decision. She was so rude and cold even during the conversation regarding the prices. I would recommend that customers be treated this way.
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Sandi V
1 reviews | Active since Jan 2020
20 May 2021, 12:15
THEY CAN'T HELP BUT STARE.. BECAUSE YOUR EYELASHES ARE MISSING!
My daughter's eye lashes on the right side were damaged and broke after a lash lift at Royal Brow'ness. According to their Facebook page, this is not the first time something like this has happened. Now claim that her lashes were like that before!! and refuse to refund us. Have the recording of the conversation with the manager... exceptionally rude.
Helpful (0)
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Sandi V
1 reviews | Active since Jan 2020
20 May 2021, 12:15
THEY CAN'T HELP BUT STARE.. BECAUSE YOUR EYELASHES ARE MISSING!
My daughter's eye lashes on the right side were damaged and broke after a lash lift at Royal Brow'ness. According to their Facebook page, this is not the first time something like this has happened. Now claim that her lashes were like that before!! and refuse to refund us. Have the recording of the conversation with the manager... exceptionally rude.
0
Replies (0)SV
Sandi V
1 reviews | Active since Jan 2020
19 May 2021, 14:20
INCOMPETENCE AND SHOCKING SERVICE
My daughter went for a lash lift and within three days the right eyelashes started breaking and falling out!! When she went back to your store, she was told by your manager, that this is her fault, because she uses waterproof mascara. This is why I know you are lying: 1. We have both had lash lifts done before at other salons and both use waterproof mascara and this has never happened before! 2. Why only one eye?? Makes absolutely no sense!! 3. Surely you would tell customers not to use waterproof mascara if this was the case??? Incompetence is one thing, but trying to cover it up with such a blatant lie is a new level of disgusting!!! We will NEVER set foot in your store again and will post this on all social media sites.
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Sandi V
1 reviews | Active since Jan 2020
19 May 2021, 14:20
INCOMPETENCE AND SHOCKING SERVICE
My daughter went for a lash lift and within three days the right eyelashes started breaking and falling out!! When she went back to your store, she was told by your manager, that this is her fault, because she uses waterproof mascara. This is why I know you are lying: 1. We have both had lash lifts done before at other salons and both use waterproof mascara and this has never happened before! 2. Why only one eye?? Makes absolutely no sense!! 3. Surely you would tell customers not to use waterproof mascara if this was the case??? Incompetence is one thing, but trying to cover it up with such a blatant lie is a new level of disgusting!!! We will NEVER set foot in your store again and will post this on all social media sites.
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Replies (0)