Royal Canine excellent customer service!

I contacted Royal Canine's head office in Northriding this morning with a desperate plea to help me with a product, Renal Chicken Pouches for cats. The line is currently out of stock at numerous vets within my area and I was urgently in need of the food for my 18 year old kitty who is in renal failure and must be on a prescription diet. My kitty will only eat the this specific foods and all my stocks were depleted. A wonderful, efficient and extremely helpful staff member of Royal Canine contacted a few hours later to tell me she had found stock (1 box=12 pouches) at a vet in Weltervreden Park. The lady face me the vets contact no and person to speak. I contacted the vet practice and the box of pouches was already reserved under my name to collect. I am completely blow away by the excellent and 'going the extra mile' customer service. Well Done to Irene (or Ilene - apologies if I have your name incorrect) You are a shining example representing your company. Thank you so much for going above and beyond to help me get my much needed kitty foods. Tiggi-Biggs sends her thanks, shmacking lips and full tummy for getting her, her favourite food. ??????