Scary place to be during load shedding! No back-up!

Load-shedding happens at around 11pm. For a 5-star hotel I’d expect generator backup. No, the room was engulfed with pitch black darkness, for the full 2 hours. No flashlight or candle. The wall plug to charge the phone is on the opposite corner of the bed, so now I had to search for my phone in pitch black darkness! Imagine how scary this is! Then there’s no phone signal, no WiFi signal! Who do one call because their bedside phone ain’t working! Extremely disappointed. Then, the food lets a lot to be desired. I was famished at dinner not having eaten the whole day, so I was testing a lot of their food choices at buffet The fish was raw inside, the roast lamb was rather boiled lamb, the vegetables were so much steamed that it became mash, the Greek salad was not fresh, the cake was extremely dry, and when I asked for some ice cream to at least eat the cake I’m told that if it’s not on the buffet table...well bad luck! I woke at 5am and found the TV not working, no answer at reception for a full 30 minutes! Basics are very important, especially if you market yourself as a 5-star hotel! Don’t be fooled. I was impressed when I walked into the hotel lobby and expected perfect service, it’s no use, the service is 0-star!