Selling of spaces while we wait in the Queue

I’m not happy with the reception we got at Royal school leopard rest, it seems no body cares. We run away from public schools due to ill treatment but we come to private were we pay but we still getting bad treatment and inefficient service. I came to register my daughter on open day this past Saturday, the line was very long and only one person was allocated for admin, we did our application online while we were on the queue but due to my wife having an appointment with a doctor we had to leave as they line was taking long. We came back today they say the space for grade 8 and on Saturday they said they still have space and we were last people, there is no way it filled up. Today we are told it is full and when you try to understand the lady who deals with this is not sure , she saying we must wait for Thursday or Friday for feedback as they are full , we must wait for learners who are coming if they not gonna come? I think this people are keeping spaces for their people as some came and got in even though they brought applications today while we submitted before. They want people to queue in the sun like I don’t know and after you get a bad service, they no embracing technology, people apply online they not prioritised, we call they don’t answer. They like seeing parents in the long queue as if we are in a public school. We come here up and down but we are told space is full but some comes later they get space. I need you to look into this. It seems there is no proper application process