Incompetent staff

On the 24th Jan 2020 I landed at, Ushaka airport around about 10;45pm . I made a reservation at Royal ushaka hotel. As the ubber driver arrives , I gave him the name of the hotel , he puts it on his phone GPS shows its a 33 minute drive , as we are halfway from the airport GPS tells us to stop and to make a U turn , so now I'm confused as to why we should turn around, as we stopped the I called Royal ushaka on 0314591606 spoke to a lady named Violet , as I explain to her that i made a booking and now GPS is sending me around to a hotel in the South , already we are 15 minutes away from Royal ushaka in the North . Violet takes down my ID , name and surname , so she spoke to the ubber driver and told him that they have two branches, one Royal Ushaka in the South and one in the North , and we made a booking for the hotel in the North , Violet gives us the address we type the address in on the GPS and we are off to the hotel in the north ..

As we are at Royal Ushaka in the North i get to reception and provide my ID to the gentlemen, he goes on the system and says he cannot pick up my details , I advised him i was on the phone with a lady named Violet and she confirmed my booking , and she even gave me the address that i should go to , I showed him my Proof of Payment that i emailed to , when payment was received I got response from Renell saying Thanks for the payment ,

Its 11:35 at this time I'm angry , frustrated, tired and hungry . so the gentleman , calls the other branch and explains that i am there , however he does not find me on the system ,Violet then checks again and notice that I'm suppose to be at the hotel in the South while she send me to the North , he hands me the phone all she could say was sorry i didn't check properly i was fuming ...........

I then asked the gentleman wants going to happen now , cant I sleep for the night and leave in the morning cause I was looking at the time also , he said no he cant accommodate me as the booking was not made with them .... I then requested a refund and he then said they don't do refunds i was mad as HELL...

what an awful experience , incompetent staff members they have.

I ended up booking at a different hotel ...