Royce Imaging Industries
1.8|4 reviews
A
Anonymous
1 reviews | Active since Member
12 Jul 2016, 09:34
SELL OF DEFECTIVE PRODUCTS
<p>As a company that has been mentioned in the article dated 22 June 2016 regadring the sale of defective products, we feel compelled to respond to the complaint and to set the record straight.</p> <p> </p> <p>We acknowledge and accept that the product in question was purchased from Royce Imaging Industries.</p> <p> </p> <p>However, it was not a product that was remanufctured by Royce Imaging Industries but a buy-out from another Supplier.</p> <p> </p> <p>Furthermore, we have apologised to the complainant for the manner in which this issue was handled and the inconvenience caused to the customer.</p> <p> </p> <p>We value all our customers and believe that customer service is of utmost importance to the company.</p> <p> </p> <p>As a company, we take pride in resolving disputes and promise complete customer satisfaction, and requested the complainant to escalate any future disputes that might arise to a Managerial Level.</p> <p> </p> <p>After a telephonic conversation with the complainant, she was pleased that we responded positively and promised to continue doing business with Royce Imaging Industries.</p> <p> </p> <p>Thank you</p> <p>Royce Imaging Management Team</p>
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Anonymous's updateReviewer Update
13 Jul 2016, 10:48SELL OF DEFECTIVE PRODUCTS
As a company that has been mentioned in the article dated 22 June 2016 regadring the sale of defective products, we feel compelled to respond to the complaint and to set the record straight.
We acknowledge and accept that the product in question was purchased from Royce Imaging Industries.
However, it was not a product that was remanufctured by Royce Imaging Industries but a buy-out from another Supplier.
Furthermore, we have apologised to the complainant for the manner in which this issue was handled and the inconvenience caused to the customer.
We value all our customers and believe that customer service is of utmost importance to the company.
As a company, we take pride in resolving disputes and promise complete customer satisfaction, and requested the complainant to escalate any future disputes that might arise to a Managerial Level.
After a telephonic conversation with the complainant, she was pleased that we responded positively and promised to continue doing business with Royce Imaging Industries.
Thank you
Royce Imaging Management Team
A
Anonymous's update13 Jul 2016, 10:48
Reviewer Update
SELL OF DEFECTIVE PRODUCTS
As a company that has been mentioned in the article dated 22 June 2016 regadring the sale of defective products, we feel compelled to respond to the complaint and to set the record straight.
We acknowledge and accept that the product in question was purchased from Royce Imaging Industries.
However, it was not a product that was remanufctured by Royce Imaging Industries but a buy-out from another Supplier.
Furthermore, we have apologised to the complainant for the manner in which this issue was handled and the inconvenience caused to the customer.
We value all our customers and believe that customer service is of utmost importance to the company.
As a company, we take pride in resolving disputes and promise complete customer satisfaction, and requested the complainant to escalate any future disputes that might arise to a Managerial Level.
After a telephonic conversation with the complainant, she was pleased that we responded positively and promised to continue doing business with Royce Imaging Industries.
Thank you
Royce Imaging Management Team