SHOCKING SERVICE

<p>10 May 2016 I took a 2 yr Explora Special with Multichoice and was FORCED to accept RPL as the installer.I paid extra to them foran Aluminium Dish.  There were a lot of issued with Leon the owner who was not very customer friendly at all.  I had a lot of issues with the reception and upon asking Multichoice was given instructions to set the decoder which I did and kept on having to do many times. I December 2016 I went to visit family and set recordings for the time I was away.  Upon my return I was shocked to fing that nothing had recorded and everything was faulty.  I was advised to check the quality and signal of my decoders only to discover that I had below 50% on them both.(I also have an HD PVR).  I spoke to Leon and he advised that my warranty had expired and I would have to pay for a call out to reset the signal. on the 30th December 2016 their installer who did the job came and advised that he would have to check the Dish. Heimmediately reported that ALLL THE BOLTS ON THE DISH WERE LOOSE and tightened them and the signal returned to normal.  Unfortunately I paid cash for the call out and was advised upon enquiring from other installers that there was NO WAY THE BOLTS COULD HAVE LOOSENED ON THEIR OWN AND WERE NOT TIGHTENED AT THE TIME OF THE ORIGINAL INSTALLATION.  i  sent an sms to Leon from RPL asking for my money to be refunded into my bank account and asked ror an INVOICE (which  needed to state that the problem was the boltd were loose) AND RECEIPT as I was not given one at the time only to be asked who asked for the name of the other installers.  I sent my email address to them and to date have not received the incvoice, receipt nor refund.</p> <p> </p>