Blatantly stole my money and provided no service

RSA National were incredibly responsive in our initial pre-sales interactions (referral from Bark.com). We entered into an agreement on 25/03 and I paid a 50% deposit (they requested full payment and I pushed back). Collection was scheduled for 05/04. Despite repeated assurances (in hindsight probably blatant lies) , the agreed-upon service was not delivered. The pick-up date shifted repeatedly — from 5 April to 6th, then 7th, 8th, 9th, 12th, and finally 17th — which was already two days past my mandatory move-out date. Throughout this period, they failed to provide timely updates and required me to follow up continuously. Eventually I had to arrange another mover for 50% more than the quoted price because of my emergency timeframe (forced by RSA National's lack of service).

On being informed of further delays due to "vehicle repairs" over the long weekend, I formally cancelled the service and requested a full refund. I was assured a refund form would be sent the same day. This form only arrived a week later, and despite having sent the necessary details by email (which were ignored), I completed and returned the signed form on 50/5. . Since then, despite repeated follow-ups on 12/5, 6/6, 9/6, 23/6 and a final letter of demand on 26/6, I have not received the refund. They have failed to honour multiple payment timelines promised, including the 30-day turnaround and a “payment run” on 16 June 2025.